ITIL V2 - V3 Foundation Bridge

I am IT Security analyst, and find certify me in management IT using the best pratices of the ITIL and Cobit, and in IT security. I have the ITIL v2 and ISO/IEC 20kF, and now I studing to certify me in ITIL V3. I be create my account in itSMF becouse i want participe of foruns and publications of itSMF for develop me in services management.

Mayur Palta is a strategist, evangelist, technology consultant, and a thought leader in Silicon Valley. His true passion is in Go-to-market and Competitive strategies and his field of experience span from hard core technology disciplines like technology consulting, enteprise architecture practice to sales consulting in a global business environment. His current focus is primarily in the realms of technology consulting with Oracle Corporation. He has a particular interest in Technology Adoption Trends, Sustainbility, Marketing High Technology, Sales 2.0, Cloud Computing and Selling SaaS to the Enterprise Mayur has a proven track-record in delivering business value through innovative technology solutions and has been a Top Performer by Revenue Impact, Leadership, Corporate Citizenship, and Strategic Influence on Customers at all levels (C-level, middle management, front liners) As a consultant, Mayur has consulted with over hundreds of of Oracle’s Fortune 1000 customers, some in particular being GE, eBay, Verizon, Time Warner, Amazon, Yahoo; Technology partners like Intel, Sun, HP, Cisco, Apple, Dell, NetApps, EMC and consulting firms such as HP EDS, CSC, IBM, Deloitte, Accenture . Mayur has an Executive MBA in Strategy and a Masters degree in Computer Science.

Very interested in ITIL Change Management and the human element.

A skilled IT expert with expertise in ITIL implementation and service agreements, managing teams. Particularly skilled at adapting to differing cultures and norms as a result of working in differing global businesses. Adept at developing effective relationships with customers and colleagues and understanding and meeting their business requirements. Able to adapt swiftly to new business operations and sectors.

My name's Jim Cross and I have over 20 years of industry experience covering a wide range of technical and business disciplines with cross-functional experience from high level consulting to hands-on technical management. As a Principal Consultant of CastlePointe, I've successfully led organization-wide initiatives in identifying opportunities and developing innovative strategies to improve reliability, productivity and service. I have worked extensively as a consultant in the practice areas of ITSM/ITIL, IT Quality and process improvement since 2003.