ITIL V2 Foundation

Later

part of the HP Technical Services- Strategic IT Advisory Services. Practitioner of Enterprise Architecture and IT strategy. TOGAF Certified. over 20 years of experience in IT in various industries: Manufacturing, Finance, Utilities, Oil, Retail, Healthcare and US State and Federal Government. Contributor to HP Blog for Transforming IT.

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<p><span style="color: #000000"><strong>I've been working for HP ES area (Enterprise Services, Outsourcing, Servie Operations) for some years: <br /></strong></span>- leading teams like Helpdesk / Server monitoring team <br />- transformation of teams to outsourced partner organsisations <br />- transformation project - implementing service design for big outsourcing deals <br />- ISO 9000 certificataion for my organisation <br />- service design for big outsourcing deals</p><p><strong>I'm interested in going forward to improve the &quot;Operations&quot; corner in the ITSM model, and doing some nice transformation projects.</strong></p>