ITIL V2

Applying analytical and quantitative skills, exceptional leadership and strategic thinking ability, creatively solving unstructured business problems, strong executive maturity, and a demonstrated capacity to drive results. Advanced operations analysis skills and experience in ITIL, MOF, MSF, Six Sigma, ISO15504, ISO20K, and CMMI. My role requires deep MOF/ITIL IT process knowledge, broad and deep technology knowledge and the ability to architect solutions by mapping customer business problems to process-combined-with-technology solutions. I have a passion for the customer, demonstrated through professionalism and striving for excellence in all aspects of the customer experience. I have been able to deliver articulate and effective strategic presentations to audiences of all sizes, resourceful and confident under pressure. Objectives include: Big Deal Support - Successful Deployments; Business Value and Customer Partner Experience; IT Operations and Management Architectural Guidance; Business Strategy and Solutions; Develop IT Operations Architect/Consulting Talent Pipeline and Community Worldwide Services and Business Group liaison

ofi

I bring about 17 years of experience (as of Mar 2008) as Program Manager, Process Consultant and Software Quality Assurance Manager. I started out as Hardware R&D Engineer, then worked on software development lead and then managed Testing, Test Automation & Sustenance teams. As practice lead for Verification & Validation, I have been involved in pre-sales, practice-building, process improvement, change management, SQA, and auditing activities. As Software Quality Assurance Manager, I am responsible for the Process Compliance and Productivity improvement for 7,200 member manufacturing and healthcare business unit. I have worked in PNNI, ATM, Frame Relay, VoIP, X.25 and Cisco’s Network Management System (NMS). I have both PMI and PRINCE2 (Practitioner) certifications, leading to a successful track record of delivering software projects, involving large teams at onshore and offshore. I also have certifications in RUP, ITIL and have championed process consultancy and improvement engagements at various client locations. I have wide onsite exposure in US & UK, through close interaction with clients from Cisco, Alcatel, Nationwide and H3G. I possess strong ownership capabilities, am a self-starter, able to work independently and pursue ideas or activities to the logical end. I have strong mentorship skills and the ability to build future project leads and strong cross-cultural teams. I have a strong R&D flavour and have made paper presentations in Switzerland, US & India.

Past CIO role with U.S. Government Agency; past IT Director with large electronics manufacturer; past CIO/VP with large U.S. non-profit organization; currently senior conusultant focusing on business-technology alignment.