ISO/IEC 20000

I am IT Security analyst, and find certify me in management IT using the best pratices of the ITIL and Cobit, and in IT security. I have the ITIL v2 and ISO/IEC 20kF, and now I studing to certify me in ITIL V3. I be create my account in itSMF becouse i want participe of foruns and publications of itSMF for develop me in services management.

The ONLY Certified ITIL V3 Expert Instructor in Jordan, deliver more than 20 ITIL Courses until mid of 2010. Experience how to implement ITIL until achiving ISO 20000 00962 777 962 382

I am the Service Delivery Manager of Turkey for the Unilever account as employed by HP.

Administrador de Rede com experiencia na gestao de ativos de ti e monitoramento criando politicas, pontos de controle e processos para otimizar os recursos de TI