ISO 20000 Consultant

Highly qualified IT Service Management Professional with rich experience in Consulting, Transitioning and Implementing Service Desk, Incident Management, Problem Management, Change Management and Configuration Management. CORE COMPETENCIES: • ITSM Migrations and Transition Management • ITIL Process Consulting, Implementation and Improvements • Client Relations •ITSM Operations Management • Strategic Technology Planning • Cost Control / Resource Optimization • People Management • Standards Implementation (ISO/IEC 20000) Certified ITIL V3 Foundation, Service Operations, Service Transition, Continual Service Improvement, ISO / IEC 20000 Practitioners

HI, I am an ITIL/ISO 20K consultant. I do offer ITIL V3 foundation trainings.

I am a Configuration Manager working for The WorldBank Since March 2011. I have 5 years of experience in ITIL Framework and consulation.

Search Engine Optimization Professional.

Having 5 years of experience in Software Services industry. Having good expertise on Support and Services of IT Applications and Systems for Requirement Management and Systems Engineering. Also having great exposure on UNIX and Storage systems.