ISO 20000 Consultant

Applying analytical and quantitative skills, exceptional leadership and strategic thinking ability, creatively solving unstructured business problems, strong executive maturity, and a demonstrated capacity to drive results. Advanced operations analysis skills and experience in ITIL, MOF, MSF, Six Sigma, ISO15504, ISO20K, and CMMI. My role requires deep MOF/ITIL IT process knowledge, broad and deep technology knowledge and the ability to architect solutions by mapping customer business problems to process-combined-with-technology solutions. I have a passion for the customer, demonstrated through professionalism and striving for excellence in all aspects of the customer experience. I have been able to deliver articulate and effective strategic presentations to audiences of all sizes, resourceful and confident under pressure. Objectives include: Big Deal Support - Successful Deployments; Business Value and Customer Partner Experience; IT Operations and Management Architectural Guidance; Business Strategy and Solutions; Develop IT Operations Architect/Consulting Talent Pipeline and Community Worldwide Services and Business Group liaison

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I'm working at Portugal Telecom - Sistemas de Informação (PT-SI), that provides SI/TI to the major telco organization in Portugal, with business interests in Brazil, Angola, Botswana, Namibia, Morocco, Cape Vert, Guiné, São Tomé e Príncipe, between others organizations. I'm responsible for Quality of Service, Service Level Management, Penalties & Rewards in PT-SI. I'm also Coordinator of Events Section in itSMF portuguese chapter, since 2004.

I am a professional with experience around 16 years in managing IT departments, managing IT projects, account manager, Business Continuity Planning Leader, Banking Systems, ITIL Processes.