ITSM Library

ITSMF International is pleased to announce that the following titles are now available in the ITSM Library:

• Foundations of IT Service Management based on ITIL(r) V3
• IT Service Management based on ITIL(r) V3 - A Pocket Guide
• Introduction to IT Service Management

itSMF International has introduced a number of new publications into the ITSM ibrary.

itSMF International has announced "Implementing ISO/IEC 20000 Certification – the Roadmap" as its latest addition to the ITSM Library. The book is aimed at companies planning to achieve full accreditation within the international standard.

A thorough and practical guide, the book has been put together by experts with real experience of how ISO/IEC 20000 works in the real world.

• Part A offers a step-by-step description of the ISO 20000 implementation process.

itSMF International has announced Chinese language versions of two of the most popular titles in the ITSM Library. Service Agreements for IT Management: A Management Guide provides a comprehensive overview of service management, together with a framework for the implementation of service management, and models for the development of a service catalogue and for the negotiation and development of service agreements.