TSO/OGC

ITIL consists of a series of publications giving guidance on the provision of quality IT services, and on the environment needed to support IT. ITIL has been developed in recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high-quality IT services.

ITIL underwent a major refresh in 2005 and V3 was launched in June 2007. OGC has established a cyclical programme to update its core ITIL guidance which takes into account the latest developments in best practice in IT service management. Between the refresh projects, the ITIL guidance is regularly reviewed for fitness for purpose and is updated in controlled releases.

The Office of Government Commerce (OGC) and The Stationery Office (TSO), the official publisher for the GC, are seeking participants for the update of the five core publications (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and the Introduction to the ITIL Service Lifecycle.

The 1st edition of ITIL Version 3 News has been released by TSO.

It's contents include:

• ITIL V3 Adoption: One year on - Shirley Lacy
• The Official ITIL V3 Library
• Accreditations and Examinations: One year on 

To view the complete edition please download from the link below.

Though itSMFI’s umbrella ‘co-branded publications agreement’ with TSO, the Official Publisher of ITIL, itSMF UK and TSO have announced a new co-branded pocket guide, the ITIL V3 Foundation Handbook. The Handbook performs a dual role. It's a quick management-level reference tool for those interested in ITIL V3. Also - uniquely for a pocket guide - it covers the full content of the ITIL V3 Foundation Certificate syllabus and provides an ideal revision aid.

This is the complete listing of ITIL Glossaries and Acronmys which have been translated, with the latest version being the Dutch translation.

OGC Common Glossary

ITIL Version 3

Alignment White Paper: ITIL V3 and ISO/IEC 20000

OGC have commissioned a number of white papers which are aimed at supporting the ongoing development, effectiveness, and practical application of ITIL. The Alignment White Paper series illustrates how the ITIL portfolio aligns with other standards.

The latest one in the series is about the alignment between ISO/IEC 20000 and ITIL V3 which has been written by Dr Jenny Dugmore and Sharon Taylor.

Now on the OGC Best Management Practice website the full 'terminology' sections of key OGC best management practice titles are available to download in multiple languages in PDF and Word format.
ITIL Version 3

* Brazilian Portuguese Translation
* Danish Translation
* English
* European Spanish Translation
* French Translation
* German Translation
* Hungarian Translation
* Italian Translation
* Japanese Translation
* Korean Translation

ITIL Version 2

* IT Service Management - English

ITIL V3 Alignment White Papers - In this paper, the interfaces with another IT framework, the Application Services Library, are further described. There are both similarities and differences between ITIL and ASL.