itSMF
itSMFI announces ITSM Global Best Practices book
Posted July 28th, 2008 by MarkL
itSMF International has announced the publication of "IT Service Management: Global Best Practices", a unique compendium of over 40 papers written by industry thought leaders worldwide. It offers the inside track on new practices that could radically change IT Service Management in the next few years. The book offers some sound thought-provoking guidance for IT managers.
For further details or to order a copy, visit your favourite itSMF bookstore at http://www.itsmfi.org/content/chapter-bookshops
itSMF Journal
Posted June 26th, 2008 by ChrisR
The itSMF International will be publishing a research journal for the IT Service Management community. The journal will provide an independent platform for the publication, and debate, of original, high quality, peer-reviewed research into aspects of IT Service Management. In time it is hoped that the journal will be in a position to suggest and sponsor lines of enquiry for research and keep a register of research in progress.
An Introductory Overview of ITIL V3 (PDF)
Posted February 28th, 2008 by ChrisR
itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'.
This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.
An Adobe PDF copy of this Overview Guide has been attached to this article.
itSMF UK publishes free "Littler ITIL"
Posted January 24th, 2008 by itsmfi admin
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itSMF UK, in association with the Best Management Practice Partnership, has published "An Introductory Overview of ITIL V3"
