e-PDF

ITIL® V3 Glossary translations available

Posted October 23rd, 2008 by ChrisR
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This is the complete listing of ITIL Glossaries and Acronmys which have been translated, with the latest version being the Dutch translation.

OGC Common Glossary

ITIL Version 3

ITIL V3 Glossary & Acronmys (PDF)

Posted June 16th, 2008 by editor
in

The updated ITIL V3 Glossary and associated ITIL V3 Acronyms, published by OGC, are now available for download via the attached files below.

Both are available as Adobe PDF files

An Introductory Overview of ITIL V3 (PDF)

Posted June 16th, 2008 by editor
in

itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'.

This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.

An Adobe PDF copy of this Overview Guide has been attached to this article.

OGC - Alignment White Paper: ITIL V3 and ISO/IEC 20000

Posted June 16th, 2008 by itsmfi admin
in

Alignment White Paper: ITIL V3 and ISO/IEC 20000

OGC have commissioned a number of white papers which are aimed at supporting the ongoing development, effectiveness, and practical application of ITIL. The Alignment White Paper series illustrates how the ITIL portfolio aligns with other standards.

The latest one in the series is about the alignment between ISO/IEC 20000 and ITIL V3 which has been written by Dr Jenny Dugmore and Sharon Taylor.

ITIL V3 Glossaries & Acronyms now available in more languages

Posted June 16th, 2008 by itsmfi admin
in

Now on the OGC Best Management Practice website the full 'terminology' sections of key OGC best management practice titles are available to download in multiple languages in PDF and Word format.
ITIL Version 3

* Brazilian Portuguese Translation
* Danish Translation
* English
* European Spanish Translation
* French Translation
* German Translation
* Hungarian Translation
* Italian Translation
* Japanese Translation
* Korean Translation

ITIL Version 2

* IT Service Management - English

ITIL V3 and ASL: Sound Guidance for Application Management and Application Development

Posted June 14th, 2008 by itsmfi admin
in

ITIL V3 Alignment White Papers - In this paper, the interfaces with another IT framework, the Application Services Library, are further described. There are both similarities and differences between ITIL and ASL.

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