Book

"IT Service Management: A companion to the IT Infrastructure Library", commonly known as the ITIL V2 Pocket Guide or Little ITIL, has been translated into many languages as a handy reference guide and revision aid for those studying for the V2 Foundation qualification.

As part of its annual stock clearance, itSMF UK is selling thousands of copies of the translated pocket guide at just £1 per copy plus shipping. Place your order now while stocks last.

‘An absolute must in supporting trainers' - express many Accredited Training Organisations.

The ITIL V3 Foundation Handbook replaces the V2 Little ITIL and is the latest in our suite of publications, launched in November and the highest selling book at the recent itSMF UK annual Conference, it works on two levels: as a pocket-sized management overview of ITIL V3 and as a handy revision aid for those working towards the Foundation qualification.

itSMF UK has announced the publication of 'Service Level Management - a Practitioner's Guide'. This is the first of a new series of guides that draw on the expertise of the chapter's network of Special Interest Groups. Offering a practical, experience-based approach to the subject matter, the guide discusses (among other things) the best way to design an SLM roadmap and implementation project plan, compile a service catalogue, and put together service level agreements, with templates and supporting material provided on an accompanying CD. itSMF UK member Steve Morgan, who chaired the working party that authored the book, said the group were delighted to be able to share their SLM knowledge with other service management professionals.

Though itSMFI’s umbrella ‘co-branded publications agreement’ with TSO, the Official Publisher of ITIL, itSMF UK and TSO have announced a new co-branded pocket guide, the ITIL V3 Foundation Handbook. The Handbook performs a dual role. It's a quick management-level reference tool for those interested in ITIL V3. Also - uniquely for a pocket guide - it covers the full content of the ITIL V3 Foundation Certificate syllabus and provides an ideal revision aid.

itSMF International has announced the publication of "Implementing Metrics for IT Service Management" in the ITSM Library. Based on ITIL® and with support for CobiT® and ISO/IEC 20000, the book examines the basic concepts around measurements for business/IT alignment, using case studies and check lists along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements.

For further details or to order a copy, visit your favourite itSMF bookstore at http://www.itsmfi.org/content/chapter-bookshops

itSMF International has announced the publication of "IT Service Management: Global Best Practices", a unique compendium of over 40 papers written by industry thought leaders worldwide. It offers the inside track on new practices that could radically change IT Service Management in the next few years. The book offers some sound thought-provoking guidance for IT managers.

For further details or to order a copy, visit your favourite itSMF bookstore at http://www.itsmfi.org/content/chapter-bookshops

itSMF International has introduced a number of new publications into the ITSM ibrary.

“ISO/IEC 20000 – An Introduction” is a groundbreaking new guide to the international service management standard. A companion volume to the recently announced “Implementing ISO/IEC 20000 Certification”, the Introduction examines the basic processes and functions within IT Service Management and describes the key ISO/IEC 20000 concepts and definitions that are in use across the world. The book builds on this foundation

itSMF International has announced "Implementing ISO/IEC 20000 Certification – the Roadmap" as its latest addition to the ITSM Library. The book is aimed at companies planning to achieve full accreditation within the international standard.

A thorough and practical guide, the book has been put together by experts with real experience of how ISO/IEC 20000 works in the real world.

• Part A offers a step-by-step description of the ISO 20000 implementation process.
• Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation.

Sharon Taylor, Chair of itSMF International is delighted to announce Alex Kist as the organisation's Vice-Chairman. Alex is one of the new International Executive Board (IEB) members for itSMF International, who took up office in January 2008.

itSMF International has announced Chinese language versions of two of the most popular titles in the ITSM Library. Service Agreements for IT Management: A Management Guide provides a comprehensive overview of service management, together with a framework for the implementation of service management, and models for the development of a service catalogue and for the negotiation and development of service agreements.