English (UK)

itSMFI announces ITSM Global Best Practices book

Posted July 28th, 2008 by MarkL
in

itSMF International has announced the publication of "IT Service Management: Global Best Practices", a unique compendium of over 40 papers written by industry thought leaders worldwide. It offers the inside track on new practices that could radically change IT Service Management in the next few years. The book offers some sound thought-provoking guidance for IT managers.

For further details or to order a copy, visit your favourite itSMF bookstore at http://www.itsmfi.org/content/chapter-bookshops

ISO/IEC 20000 Certification book joins ITSM Library

Posted March 12th, 2008 by ChrisR
in

itSMF International has announced "Implementing ISO/IEC 20000 Certification – the Roadmap" as its latest addition to the ITSM Library. The book is aimed at companies planning to achieve full accreditation within the international standard.

A thorough and practical guide, the book has been put together by experts with real experience of how ISO/IEC 20000 works in the real world.

• Part A offers a step-by-step description of the ISO 20000 implementation process.

ITIL V3 Glossary & Acronmys (PDF)

Posted March 10th, 2008 by ChrisR
in

The updated ITIL V3 Glossary and associated ITIL V3 Acronyms, published by OGC, are now available for download via the attached files below.

Both are available as Adobe PDF files 

An Introductory Overview of ITIL V3 (PDF)

Posted February 28th, 2008 by ChrisR
in

itSMF UK, in association with the Best Management Practice Partnership, has published 'An Introductory Overview of ITIL V3'.

This handy, pocket-sized book describes the key principles of IT Service Management and provides a high-level overview of each of the core publications within ITIL V3. It also offers a process cross-reference and information on qualifications and ITIL-related standards - an ideal companion to the ITIL Service Lifecycle.

An Adobe PDF copy of this Overview Guide has been attached to this article.

News of HK Chapter

Posted February 19th, 2008 by wwhlam
in

Upcoming event

The coming professional development event will be a workshop on the topic of, Effective Change Management: No Changes, please. Can I just….stand still?"

You will learn about how the guru unravels challenges in effective change management, followed by a real life case study from our members. The workshop will conclude with break-out sessions for smaller groups so that participants can enter open discussions with our speakers and experienced practitioners for exchanging views, thoughts and insights.

Sutthichai Preamsiriniran

Posted February 16th, 2008 by sutthichai
in
City: 
Bangkok
Website: 
itsmfthailand
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