Chinese
William W.H. Lam
Posted February 17th, 2008 by wwhlam
ITSM Expertise
ITSM Personal Interests: Service Strategy
City:
Hong Kong
About Me:
I am the Director of Knowledge and Web Management of itSMF Hong Kong Chapter. Possess ITIL v2 practitioner in Release and Control. I have been working in the IT industry for 11 years. My current work relates to IT Quality Management stream. I like working with people around the world.
Website:
Two new Chinese titles announced for the ITSM Library
Posted February 12th, 2008 by ChrisR
itSMF International has announced Chinese language versions of two of the most popular titles in the ITSM Library. Service Agreements for IT Management: A Management Guide provides a comprehensive overview of service management, together with a framework for the implementation of service management, and models for the development of a service catalogue and for the negotiation and development of service agreements.
