SLA & OLA

I am Computer Science Engg . , continued with Masters in ITfollowed by M.Phil CS and now pursuing Ph.D Through Self study I cleared my ITIL V3 Foundation and wish to learn it professionally for being a trainer in ITIL . Associated with Indian Universities teaching to Masters and Bachelors of Computer Science, IT since 16years. A

Currently working as a Manager, Projects(PMO & QA, IT) for a Bank.

Versatile, seasoned and professionally qualified executive, with the capacity to apply a blend of technical and business skills in directing the various aspects of the IT function, as evidenced by a verifiable track record of effectively leading people, managing processes, and utilizing technology for successful project delivery. Self-motivated and focused individual, who knows how to set goals and work to achieve them, with a solid academic background in Business Administration and a deep understanding of how to utilise technology for the benefit of business. The excellent interpersonal and communication skills are another valuable asset that enhances my ability to build and maintain relationships at all levels, inside and outside the organization. Open minded and culturally adaptive EU citizen, seeking challenging assignments to further experience, and pursue personal development and career advancement.

I am new to ITIL and we are implementing it at my place of work.

PERSONAL DATA: NAME: Mauricio Corona Chávez DATE OF BIRTH: Mexico City April 7,1978 ACADEMIC DATA DOCTORATE (PhD) La Salle University Administration Jan-07 MASTER La Salle University Information Technologies Jan-04 Aug-06 BACHELOR La Salle University Computer Science Aug-96 Jun-01 CERTIFICATION Pink Elephant ITIL Foundations (EXIN) Aug-06 CERTIFICATION Foro Help Desk Service Level Management Mar-05 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Networks) Aug-01 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Win NT) Aug-01 COURSE Kappellman Education Windows 2000 Aug-01 Sep-01 YES AWARDS Hno. Miguel medal due to the best score at Masters Degree Degree of Master in Information Technology with distinction Currently I taught the following subjects in the Master of Information Technologies for business Management at La Salle University: • Planning and administering computing centers • Information Technology Service Management SUBJECT INQUIRY AT DOCTORAL LEVEL: ITIL: Best Practices for the strategic alignment of IT with the business-oriented generation of competitive advantages.

Since 1988 I have worked with large companies as Configuration Management Manager, Change Manager, Quality Assurance Lead and a few other titles. In January I passed my ITIL V3 Foundation. I have CMMI Introduction and have worked in companies using Serena and Rational tools and following Prince 2, 6-Sigma, PMBok, COBIT, ISO, etc. Able to define from Policy to delivery and maintenance. Seeks bi-directional traceability. Very driven and motivated. Having finished a short term contract at IBM for a large media company (look upwards!), I am now available for roles that will use my experience and flexibility plus my leadership and team player attributes. I seek to make a positive difference. Please feel free to contact me 07740 627133. David