Six Sigma

I am an ITIL certified Information Technology Professional with over twenty years of progressive client relationship management and business analysis experience building and consulting with technology support organizations that solve the business needs of Fortune 50 companies. Proven successes improving processes, managing e-business implementations and increasing operational effectiveness and efficiencies that have enhanced corporate and organization value while saving hundreds of thousands of dollars for business partners. Excellent interpersonal skills, proven problem-solver and expertise in on-boarding new applications and project coordination. Able to lead or assist cross functional teams that contribute to the overall strategic and technical vision of the organization.

I own an IT consultancy focusing on delivering infrastructure and services to streamline business. Areas of expertise include, merger and aquisition integration, IBusiness Analysis, IT Operations Management, Project Management, IM/PM/AM/CM

I have 21 years, studing IS - Information Systems (In Brazil, Sistemas de Informação). I'm a Manager IT in a College, and find certifications about ITIL V2 and V3, Cobit, ISO/IEC 20000 and others.

Involved in Service Management since 1999. V3 Expert Certificate, COBIT, ISO/IEC 20000 Consultant.

Working with HP