Service Level Mgt

I am Computer Science Engg . , continued with Masters in ITfollowed by M.Phil CS and now pursuing Ph.D Through Self study I cleared my ITIL V3 Foundation and wish to learn it professionally for being a trainer in ITIL . Associated with Indian Universities teaching to Masters and Bachelors of Computer Science, IT since 16years. A

I am a graduate in Mechanical Engineering with over 11 years of experience in Quality and Operations Excellence. I am currently working as a Lead Consultant in Wipro Consulting Services. My focus areas are IT Services and Operations excellence, benchmarking and cost optimization.

Currently working as a Manager, Projects(PMO & QA, IT) for a Bank.

Versatile, seasoned and professionally qualified executive, with the capacity to apply a blend of technical and business skills in directing the various aspects of the IT function, as evidenced by a verifiable track record of effectively leading people, managing processes, and utilizing technology for successful project delivery. Self-motivated and focused individual, who knows how to set goals and work to achieve them, with a solid academic background in Business Administration and a deep understanding of how to utilise technology for the benefit of business. The excellent interpersonal and communication skills are another valuable asset that enhances my ability to build and maintain relationships at all levels, inside and outside the organization. Open minded and culturally adaptive EU citizen, seeking challenging assignments to further experience, and pursue personal development and career advancement.

I am new to ITIL and we are implementing it at my place of work.

PERSONAL DATA: NAME: Mauricio Corona Chávez DATE OF BIRTH: Mexico City April 7,1978 ACADEMIC DATA DOCTORATE (PhD) La Salle University Administration Jan-07 MASTER La Salle University Information Technologies Jan-04 Aug-06 BACHELOR La Salle University Computer Science Aug-96 Jun-01 CERTIFICATION Pink Elephant ITIL Foundations (EXIN) Aug-06 CERTIFICATION Foro Help Desk Service Level Management Mar-05 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Networks) Aug-01 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Win NT) Aug-01 COURSE Kappellman Education Windows 2000 Aug-01 Sep-01 YES AWARDS Hno. Miguel medal due to the best score at Masters Degree Degree of Master in Information Technology with distinction Currently I taught the following subjects in the Master of Information Technologies for business Management at La Salle University: • Planning and administering computing centers • Information Technology Service Management SUBJECT INQUIRY AT DOCTORAL LEVEL: ITIL: Best Practices for the strategic alignment of IT with the business-oriented generation of competitive advantages.