Service Level Management

Gaurav Bhatia

City: 
Delhi
About Me: 
<p style="margin-left: 36pt; text-align: justify; text-indent: -18pt" class="MsoNormal"><span style="line-height: 115%; font-size: 8pt; font-family: Symbol"><span style="font-size: 7pt; line-height: normal; font-family: 'Times New Roman'"> </span></span><!--[endif]--><span style="line-height: 115%; font-size: 8pt; font-family: Verdana, sans-serif">Over <b>9 years </b>of experience designing, developing, integrating, and supporting corporate tools and applications, including content management, database architecture, and e-commerce.</span><span style="line-height: 115%; text-indent: -18pt; font-size: 8pt; font-family: Symbol"><span style="font-size: 7pt; line-height: normal; font-family: 'Times New Roman'"> </span></span><span style="line-height: 115%; text-indent: -18pt; font-size: 8pt; font-family: Verdana, sans-serif">In-depth understanding of business and IT requirements to streamline administration and internal processes, Enhanced automation and operational efficiency techniques.</span><span style="text-indent: -18pt; font-size: 9px; font-family: Verdana, sans-serif"> </span><span style="line-height: 115%; text-indent: -18pt; font-size: 8pt; font-family: Verdana, sans-serif">Manage multiple projects simultaneously. Learn and apply new technologies quickly.</span><span style="text-indent: -18pt; font-size: 9px; font-family: Verdana, sans-serif"> </span><span style="text-indent: -18pt; font-size: 8pt; line-height: 115%; font-family: Verdana, sans-serif">Superior communication, presentation, analytical, and problem-solving skills.</span><span style="text-indent: -18pt; font-size: 8pt; line-height: 115%; font-family: Symbol"><span style="font-size: 7pt; line-height: normal; font-family: 'Times New Roman'">  </span></span><span style="text-indent: -18pt; font-size: 8pt; line-height: 115%; font-family: Verdana, sans-serif">Strong experience in all the stages of the software development life cycle, including solution design, requirements analysis, integration testing, development and customization, production rollout, customer training and on-going support. </span><span style="font-size: 8pt; line-height: 115%; text-indent: -18pt">ITIL 2011 Foundation Certified, ITIL processes, such as Service Level Management, Configuration Management, Change Management, Problem management and Incident Management and Release and deployment management.</span></p><span style="font-size: 8pt; line-height: 115%; font-family: Verdana, sans-serif"></span><p>&nbsp;</p>

Amit Anand

City: 
New Delhi
About Me: 
ITSM Professional who believes in using the contextual information as much as possible for each process deployment, transition, consultancy he effects. There aint no rigid rules and there aint any standard best practice. You got to get the pulse of the organization and wear the tailor's hat. Business constraints drive standardization and being an MBA I respect and accept it. However I'm always on the look out for any possibility for 'cusstomizing' the solution to suit the context.

Hamdan Fitriana

City: 
Bekasi
About Me: 
Dedicated hardworking professional with 7+ years of progressive experience in mobile telecommunication field, particularly in Installed Base Management, Admin & Tools Management and also in Customer & Partners Contract and PO Management.

Mazhar Bashir

City: 
Kuala Lumpur
About Me: 
I have 9years plus experience managing operations across service desk, incident, problem, change, escalation, release, project, programme & account delivery management. A self starter with tremendous initiative, drive and passion and who believe that "Nothing-is-Impossible"and will not settle for second best.

SatyaShankar Chirravuri

City: 
Bangalore
About Me: 
Satya has an extensive experience of over 17 years in IT service management, software service delivery, service integration, program and project management, and client relationship management providing Enterprise Solutions and implementing IT Services Management (ITSM) solutions based on ITIL processes.

Henry Solomon

City: 
Mumbai
About Me: 
Henry Solomon has more than 17 years’ experience in IT Industry primarily in the IT Service Delivery & Support (managed services) for about 13 years and Consulting Services for more than 4 years. Initial 8 years of career was in IT Infrastructure Management services involving roles like Customer Support Engineer, Novell Administrator, Systems Administrator (Wintel), Lotus Domino Administrator & Operations Manager before becoming Program Manager. Current role is Sr. Program Manager with Cognizant Technology Solutions based in Mumbai engaged in business development & program management. Over the years developed competence in IT Program Management space managing people, projects, technologies & suppliers and in Consulting covering IT Service Management & IT Governance. He was part of Wipro Consulting Services from July’05 to Sep’09 with specialization in IT Service Management (ITIL), IT Governance (COBIT), ISO 20000 and IT Strategy. He has managed and executed projects on ITIL, ISO 20000, COBIT and IT Strategy. He has a flair for QMS & IT Processes. Global experience includes in countries like UK, Singapore, Malaysia, Indonesia, Thailand, Kingdom of Saudi Arabia, UAE (Dubai), Kuwait, France, Germany, Finland, Norway, Sweden, Denmark, Belgium & Netherlands & USA. The global experience includes 4 years experience in the UK.

Koundoussi

City: 
Friedrichshafen
About Me: 
Hi, Im a SPICE Assessor and I have a new Job in IT-domain, therfore I like to be a memeber. regards Koundoussi

Bron Subritzky

City: 
Auckland
Syndicate content