Service Level Management

Jim Bassett

City: 
Oklahoma City
About Me: 
Proven leadership skills combined with an exceptional ability to manage multiple large-scale projects, tasks and priorities effectively and in a timely manner. Swiftly comprehends the “big picture” and executes the boldest of organizational visions. Demonstrated track record of success in cutting costs, increasing efficiencies, and identifying uncharted opportunities. Superior communicator, readily distills the most complex of materials into easily-understood, compelling presentations. Core competencies include:<br /><br />• Process Optimization • Strategic Planning • Training Plans <br />• Labor Relations • Sets Performance Standards • Quality Assurance<br />• Top Secret Clearance • Human Resources • Excellent People Skills

Hari Chand

City: 
Hyderabad
About Me: 
Working as a Service Delivery Manager for IMS accounts in a CMMI Level 5 company. I am a PMP trained and ITIL V3 Service Operations certified professional trying to put my learning into practice and keep learning about new things which can help improve the way I work and allow me to take new initiatives. A brief snapshot of my skillset : • Service desk Transition/Operations/Data Center and Project management • To work along with Pre-Sales on business expansion activities • Knowledge Management - Building and maintaining the database using previous and existing RFP’s, RFI’s, Presentations, Case studies, Capability Presentations, Collateral etc. for future reference to be used by the Sales team • Managing client visits, ensuring customer / prospect visit objectives are met • Identify possible sales and cross-selling opportunities within prospects and customers. • Demonstrate a breadth and depth of operational service delivery management expertise in an international environment • Training on ITIL V3 and ITIL process implementation • Knowledge of ISO 20000 and ISO 27001 standards • Flexibility in designing ITIL process for various domains like Healthcare, Logistics and IT • Continuously identify Process Improvements to ensure that the practices, processes are aligned to Global Delivery practices.
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