Service Level Management
Vamsi
Posted January 5th, 2009 by vamsinalam
in
- UK
- UK
- Change Management
- Configuration Management
- Incident Management
- Problem Management
- Service Design
- Service Transition
- Six Sigma
- Availability Management
- Capacity Management
- Change, Config & Release Management
- Continual Service Improvement
- Service Design
- Service Desk Management
- Service Level Management
- Service Operations
- Service Strategy
- Service Transition
- Six Sigma
- SLA & OLA
- Software Asset Management
- ITIL V2 Manager
- ITIL V3 Foundation
City:
London
Jos Poland
Posted January 5th, 2009 by jpoland
in
- Netherlands
- Netherlands
- Availability Management
- Configuration Management
- Continual Service Improvement
- Incident Management
- Problem Management
- Training
- Availability Management
- Change, Config & Release Management
- Continual Service Improvement
- ISO/IEC 20000
- Service Design
- Service Level Management
- Service Operations
- Six Sigma
- SLA & OLA
- Software Asset Management
City:
Amsterdam
Sunil Bhambhani
Posted January 2nd, 2009 by sbhambha
in
- USA
- USA
- Account/Relationship Management
- Auditing
- Availability Management
- Business/IT Service Continuity
- Capacity Management
- Change Management
- COBIT
- Configuration Management
- Continual Service Improvement
- Costing and Charging
- Distribution
- Event Management
- Financial Management
- Human Resources
- Incident Management
- ISO/IEC 20000
- IT Governance
- ITIL Qualification/Certification
- Market Research
- Network Management
- Operations Management
- Outsourcing
- Problem Management
- Security Management
- Service Catalogue
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Six Sigma
- Training
- Virtualisation
- Web Services
- Availability Management
- Capacity Management
- Change, Config & Release Management
- COBIT
- Continual Service Improvement
- ISO/IEC 20000
- Service Design
- Service Desk Management
- Service Level Management
- Service Operations
- Service Strategy
- Service Transition
- Six Sigma
- SLA & OLA
- Software Asset Management
- Examination Institute
- ISO 20000 Auditor
- ISO 20000 Consultant
- ISO/IEC 20000
- ITIL V2
- ITIL V2 - V3 Foundation Bridge
- ITIL V2 Foundation
- ITIL V2 Manager
- ITIL V2 Practitioner
- ITIL V3
- ITIL V3 Foundation
City:
Irvine
Tino Wiedemann
Posted January 2nd, 2009 by twiedema
in
- International
- Spain
- Availability Management
- Change Management
- Configuration Management
- Incident Management
- Operations Management
- Problem Management
- Service Design
- Service Operations
- Service Transition
- Web Services
- Availability Management
- Change, Config & Release Management
- Service Desk Management
- Service Level Management
- Service Operations
- Service Transition
- ITIL V2 Foundation
City:
Mijas Costa
About Me:
More than 9 years experience in multilingual IT SPOC (Single Point Of Contact) HelpDesks for car, bank, domestic appliances and electronic industry. Management of IT outsourcing of world wide operating companies. Analysing the IT situation at client sites in Germany, Norway, Sweden, Netherlands, UK, France, Spain, development of IT HelpDesks implementation projects and IT solutions. Implementation of IT HelpDesk projects. SLA management, IMAC and process management, statistics, HelpDesk database administration, phone concepts, call distribution.
Website:
Bill Bennett
Posted December 31st, 2008 by traumfanger
in
- USA
- USA
- Account/Relationship Management
- Configuration Management
- Continual Service Improvement
- IT Governance
- Operations Management
- Service Operations
- Service Strategy
- Six Sigma
- Virtualisation
- Change, Config & Release Management
- Continual Service Improvement
- Service Design
- Service Desk Management
- Service Level Management
- Service Operations
- Service Strategy
- Service Transition
- Six Sigma
- SLA & OLA
- ISO 20000 Consultant
- ISO/IEC 20000
- ITIL V2
- ITIL V2 - V3 Foundation Bridge
- ITIL V2 Foundation
- ITIL V2 Manager
- ITIL V3
City:
Buffalo
About Me:
Applying analytical and quantitative skills, exceptional leadership and strategic thinking ability, creatively solving unstructured business problems, strong executive maturity, and a demonstrated capacity to drive results. Advanced operations analysis skills and experience in ITIL, MOF, MSF, Six Sigma, ISO15504, ISO20K, and CMMI. My role requires deep MOF/ITIL IT process knowledge, broad and deep technology knowledge and the ability to architect solutions by mapping customer business problems to process-combined-with-technology solutions. I have a passion for the customer, demonstrated through professionalism and striving for excellence in all aspects of the customer experience. I have been able to deliver articulate and effective strategic presentations to audiences of all sizes, resourceful and confident under pressure. Objectives include: Big Deal Support - Successful Deployments; Business Value and Customer Partner Experience; IT Operations and Management Architectural Guidance; Business Strategy and Solutions; Develop IT Operations Architect/Consulting Talent Pipeline and Community Worldwide Services and Business Group liaison
Mat Clayton
Posted December 31st, 2008 by MatClayton
in
- UK
- UK
- Change Management
- Continual Service Improvement
- Incident Management
- ISO/IEC 20000
- IT Governance
- ITIL Qualification/Certification
- Operations Management
- Outsourcing
- Problem Management
- Service Catalogue
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Training
- Change, Config & Release Management
- Continual Service Improvement
- ISO/IEC 20000
- Service Design
- Service Desk Management
- Service Level Management
- Service Operations
- Service Strategy
- Service Transition
- SLA & OLA
- Software Asset Management
- ITIL V2 Foundation
- ITIL V2 Manager
- ITIL V2 Practitioner
City:
Manchester
About Me:
Director of Service Management - Arista Service Management Ltd
