Service Desk Mgt

I am Computer Science Engg . , continued with Masters in ITfollowed by M.Phil CS and now pursuing Ph.D Through Self study I cleared my ITIL V3 Foundation and wish to learn it professionally for being a trainer in ITIL . Associated with Indian Universities teaching to Masters and Bachelors of Computer Science, IT since 16years. A

Currently working as a Manager, Projects(PMO & QA, IT) for a Bank.

Versatile, seasoned and professionally qualified executive, with the capacity to apply a blend of technical and business skills in directing the various aspects of the IT function, as evidenced by a verifiable track record of effectively leading people, managing processes, and utilizing technology for successful project delivery. Self-motivated and focused individual, who knows how to set goals and work to achieve them, with a solid academic background in Business Administration and a deep understanding of how to utilise technology for the benefit of business. The excellent interpersonal and communication skills are another valuable asset that enhances my ability to build and maintain relationships at all levels, inside and outside the organization. Open minded and culturally adaptive EU citizen, seeking challenging assignments to further experience, and pursue personal development and career advancement.

I am new to ITIL and we are implementing it at my place of work.

I am a Training Analyst with EDS. I will be appearing for ITIL Manager exams in August 2008.

PMP certified ITIL v3 certified. ITSM Master's training - ongoing endeavor.