Working as a Service Delivery Manager for IMS accounts in a CMMI Level 5 company. I am a PMP trained and ITIL V3 Service Operations certified professional trying to put my learning into practice and keep learning about new things which can help improve the way I work and allow me to take new initiatives. A brief snapshot of my skillset : • Service desk Transition/Operations/Data Center and Project management • To work along with Pre-Sales on business expansion activities • Knowledge Management - Building and maintaining the database using previous and existing RFP’s, RFI’s, Presentations, Case studies, Capability Presentations, Collateral etc. for future reference to be used by the Sales team • Managing client visits, ensuring customer / prospect visit objectives are met • Identify possible sales and cross-selling opportunities within prospects and customers. • Demonstrate a breadth and depth of operational service delivery management expertise in an international environment • Training on ITIL V3 and ITIL process implementation • Knowledge of ISO 20000 and ISO 27001 standards • Flexibility in designing ITIL process for various domains like Healthcare, Logistics and IT • Continuously identify Process Improvements to ensure that the practices, processes are aligned to Global Delivery practices.