Service Desk Management

Hari Chand

City: 
Hyderabad
About Me: 
Working as a Service Delivery Manager for IMS accounts in a CMMI Level 5 company. I am a PMP trained and ITIL V3 Service Operations certified professional trying to put my learning into practice and keep learning about new things which can help improve the way I work and allow me to take new initiatives. A brief snapshot of my skillset : • Service desk Transition/Operations/Data Center and Project management • To work along with Pre-Sales on business expansion activities • Knowledge Management - Building and maintaining the database using previous and existing RFP’s, RFI’s, Presentations, Case studies, Capability Presentations, Collateral etc. for future reference to be used by the Sales team • Managing client visits, ensuring customer / prospect visit objectives are met • Identify possible sales and cross-selling opportunities within prospects and customers. • Demonstrate a breadth and depth of operational service delivery management expertise in an international environment • Training on ITIL V3 and ITIL process implementation • Knowledge of ISO 20000 and ISO 27001 standards • Flexibility in designing ITIL process for various domains like Healthcare, Logistics and IT • Continuously identify Process Improvements to ensure that the practices, processes are aligned to Global Delivery practices.

Mohieddine Boussetta

City: 
Tunis

Varun

City: 
Ghaziabad
About Me: 
Person with over 8 years of experience in the field of training and Development. With sound knowledge and interest in the field of IT.

Abdurrahim Mazlumoglu

City: 
Istanbul
About Me: 
I graduated from Computer Engineering Department at Yildiz Technical University in 2002. In the same year, I started working in Celebi Ground Handling Company as a software specialist. Having worked for 4 years, I had to resign in 2006 due to my military obligation. During the time I worked for Celebi, I also completed my master degree in Business Administration Department at Istanbul Kultur University. I started working as a SAP ABAP consultant in IDS-Scheer in October 2006. Having worked for one year, lack of new projects caused me to resign as I felt dissatisfied with the position. I started working as a Project Manager in Gessart Retailing (Jival) in October 2007. After working for 2,5 years, I decided to resign in May 2010 because of the job offer from Evyap. I have still been working as a Software Manager in Evyap.

Erdogan

City: 
Istanbul
About Me: 
Network Management Solutions Manager at Turkcell Erdoğan Bayrak is working as an Technical executive with experience Mobile , Fix and Service Network management more than 14 years. ( Network management solutions , GSM, 3G Core and Access Networks, ISP and VOIP, Carrier and Transport, FTTx networks IT systems, enterprise Platforms and business. ) In telecom environment he has experienced on early-stage startups. During his career he worked in several technological environments, delivering work in performance and service monitoring infrastructures , active & passive testing on Access and Core Network Monitoring the Service Quality , Custom Developments , OSS/BSS solutions, Data Warehousing and DSS , enterprise platforms and packages, Network systems Architectures, Systems Integration and IT platforms. Erdoğan is ITIL Expert and holds an MS degree in Telecommunication Engineering Istanbul Technical University-Turkey
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