Service Desk Management
Cesar Augusto Montaña Muñoz
Posted November 20th, 2008 by cesarmontana
City:
Bogotá
About Me:
Professional in technology services and interested in expanding know-how in better practices
Mark Hutton
Posted July 2nd, 2008 by MarkHutton
City:
Newark
About Me:
U.S. Incident management process owner at Computer Sciences Corp. (CSC).
James Medway
Posted July 2nd, 2008 by jamesmedway
in
- UK
- UK
- Incident Management
- Availability Management
- Capacity Management
- Change, Config & Release Management
- COBIT
- Continual Service Improvement
- ISO/IEC 20000
- Service Design
- Service Desk Management
- Service Level Management
- Service Operations
- Service Strategy
- Service Transition
- Six Sigma
- SLA & OLA
- Software Asset Management
- ITIL V2 Foundation
- ITIL V2 Practitioner
City:
Bracknell
Patrick Sandron
Posted July 2nd, 2008 by Pasand
in
- Belgium
- Belgium
- Auditing
- Availability Management
- Business/IT Service Continuity
- Capacity Management
- Change Management
- Configuration Management
- Continual Service Improvement
- Costing and Charging
- Financial Management
- ISO/IEC 20000
- IT Governance
- ITIL Qualification/Certification
- Market Research
- Outsourcing
- Problem Management
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Web Services
- Availability Management
- Capacity Management
- Change, Config & Release Management
- COBIT
- Continual Service Improvement
- ISO/IEC 20000
- Service Design
- Service Desk Management
- Service Level Management
- Service Operations
- Service Strategy
- Service Transition
- Six Sigma
- SLA & OLA
- Software Asset Management
- ISO 20000 Consultant
- ITIL V2
- ITIL V2 Manager
- ITIL V3
City:
Seilles
About Me:
I am an economist, but had quite never practice this science.
I am a 25+ years experiences in IT. I have done quite all jobs of IT, Develpment, project leading, methodologist, dba, operational manager, purchaser, etc.
It is now +-5 years that I discover ITIL, from that moment, I discover what I think a "Missing bridge" between IT and Economy. I Continue certifications, audits, articles and meetings just as most of the ITIL enthousiast.
John Briggs
Posted July 2nd, 2008 by jbriggs
in
- USA
- USA
- Change Management
- Continual Service Improvement
- Incident Management
- Operations Management
- Problem Management
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Change, Config & Release Management
- Service Design
- Service Desk Management
- Service Operations
- Service Strategy
- Service Transition
- ITIL V2 Foundation
- ITIL V2 Practitioner
City:
Newnan
About Me:
Have lived with ITIL since 2002 and absolutely believe in it and its benefits.
Ruth Weatherall
Posted July 1st, 2008 by ruthweatherall
in
- USA
- USA
- Incident Management
- Availability Management
- Capacity Management
- Change, Config & Release Management
- Continual Service Improvement
- Service Design
- Service Desk Management
- Service Level Management
- Service Operations
- Service Strategy
- Service Transition
- SLA & OLA
- ITIL V2 Foundation
- ITIL V2 Manager
- ITIL V3 Foundation
City:
Sunnyvale
