ISO/IEC 20000

Consultor TI en Consultoria TI ,Gerenciamiento Proyectos TI , Conferencista Marcos de Referencia ITIL,ISOIEC20000,COBIT Certified. Service Maneger ITIL V2,V3.OSA,ISO/IEC20000,COBIT

CSO of VUB Bank Bratislava

I have been working in Hewlett Packard Mexico since 1996, last 10 years in Technology Services and I am business development consultant as ell as operation or business processes consultant. I teach postgraduate level about BPM, MOC ans ITSM.

Highly qualified IT Service Management Professional with rich experience in Consulting, Transitioning and Implementing Service Desk, Incident Management, Problem Management, Change Management and Configuration Management. CORE COMPETENCIES: • ITSM Migrations and Transition Management • ITIL Process Consulting, Implementation and Improvements • Client Relations •ITSM Operations Management • Strategic Technology Planning • Cost Control / Resource Optimization • People Management • Standards Implementation (ISO/IEC 20000) Certified ITIL V3 Foundation, Service Operations, Service Transition, Continual Service Improvement, ISO / IEC 20000 Practitioners