Continual Service Improvement

Later

My background is in Industrial Engineering and Project Management. I earned ITIL V3 Foundations to start developing a basic background in IT Service Management in order to build competency as a professional and to develop a broader knowledge base for Lean Six Sigma implementation within an IT context.

part of the HP Technical Services- Strategic IT Advisory Services. Practitioner of Enterprise Architecture and IT strategy. TOGAF Certified. over 20 years of experience in IT in various industries: Manufacturing, Finance, Utilities, Oil, Retail, Healthcare and US State and Federal Government. Contributor to HP Blog for Transforming IT.

I have been working in Hewlett Packard Mexico since 1996, last 10 years in Technology Services and I am business development consultant as ell as operation or business processes consultant. I teach postgraduate level about BPM, MOC ans ITSM.