A result-driven professional with 7+ years of experience in IT Service management.,
A Master’s in Business Administration, ITIL® Expert V3, LEAN Certified, Six Sigma Green Belt Professional, with a strong foundation of ISO20000 & Project Management. Effective in planning, designing, implementing and managing information systems. Proven ability to lead and motivate teams to ensure success. Demonstrated capacity to successfully manage all phases of IT projects and operations, from needs analysis and requirement definition to implementation, and training. A self motivated individual with superior communication & interpersonal skills.
Specialized in the field of Service Management, Business process modeling, leading IT Audits, Operations and Project management, Six Sigma, IT Governance to list a few.