Availability Management

Tino Wiedemann

City: 
Mijas Costa
About Me: 
More than 9 years experience in multilingual IT SPOC (Single Point Of Contact) HelpDesks for car, bank, domestic appliances and electronic industry. Management of IT outsourcing of world wide operating companies. Analysing the IT situation at client sites in Germany, Norway, Sweden, Netherlands, UK, France, Spain, development of IT HelpDesks implementation projects and IT solutions. Implementation of IT HelpDesk projects. SLA management, IMAC and process management, statistics, HelpDesk database administration, phone concepts, call distribution.
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