Virtualisation

Applying analytical and quantitative skills, exceptional leadership and strategic thinking ability, creatively solving unstructured business problems, strong executive maturity, and a demonstrated capacity to drive results. Advanced operations analysis skills and experience in ITIL, MOF, MSF, Six Sigma, ISO15504, ISO20K, and CMMI. My role requires deep MOF/ITIL IT process knowledge, broad and deep technology knowledge and the ability to architect solutions by mapping customer business problems to process-combined-with-technology solutions. I have a passion for the customer, demonstrated through professionalism and striving for excellence in all aspects of the customer experience. I have been able to deliver articulate and effective strategic presentations to audiences of all sizes, resourceful and confident under pressure. Objectives include: Big Deal Support - Successful Deployments; Business Value and Customer Partner Experience; IT Operations and Management Architectural Guidance; Business Strategy and Solutions; Develop IT Operations Architect/Consulting Talent Pipeline and Community Worldwide Services and Business Group liaison

Technical excellence in enterprise management, Cross-technology knowledge in systems, storage and telecom infrastructure, 9+ years of hands-on and technology management experience at Goldman Sachs the top Wall Street firm, 18+ years of industry experience, Analytical and creative, Systems design and architecture expertise, Excellent engineering skills, Process oriented, Experienced in working in and managing multicultural global teams.

I bring about 17 years of experience (as of Mar 2008) as Program Manager, Process Consultant and Software Quality Assurance Manager. I started out as Hardware R&D Engineer, then worked on software development lead and then managed Testing, Test Automation & Sustenance teams. As practice lead for Verification & Validation, I have been involved in pre-sales, practice-building, process improvement, change management, SQA, and auditing activities. As Software Quality Assurance Manager, I am responsible for the Process Compliance and Productivity improvement for 7,200 member manufacturing and healthcare business unit. I have worked in PNNI, ATM, Frame Relay, VoIP, X.25 and Cisco’s Network Management System (NMS). I have both PMI and PRINCE2 (Practitioner) certifications, leading to a successful track record of delivering software projects, involving large teams at onshore and offshore. I also have certifications in RUP, ITIL and have championed process consultancy and improvement engagements at various client locations. I have wide onsite exposure in US & UK, through close interaction with clients from Cisco, Alcatel, Nationwide and H3G. I possess strong ownership capabilities, am a self-starter, able to work independently and pursue ideas or activities to the logical end. I have strong mentorship skills and the ability to build future project leads and strong cross-cultural teams. I have a strong R&D flavour and have made paper presentations in Switzerland, US & India.

I am a UK based IT Professional with 20 years experience specialising in Infrastructure, Operations, Service Delivery and of course ITIL, for which I have held a Managers Certificate since January 2008. At present, I am working in the UK for Allianz as Global Head of Service Delivery where I was originally tasked with designing and implementing a new global IT support framework and new ITSM tool (service-now.com). This has been completed and I am now managing the ongoing operation as well as the expansion of services to cover more countries. In addition, I am overseeing the integration of many standard business processes into the tool (new hires, procurment etc),and planning global standards for Change, Release and SDLC which will also be implemented with the same tool.

I am the Global Development Service Mgr for KONE Oy. A Finish elevator company that is globally present and currently placed 3rd biggest in the world but the leader on elevator and escalator-technologies. We have approx 35.000 employees with a 300 person strong GD Team. We have several strategic alliances with service-providers. My role is to build and further improve the complete Service-Mgmt In- and Externally.

I am the Partner Alliance Specialist for TeamQuest Corporation. My role is to be a liaison between our Business Development, Strategic Alliance, and Corporate Marketing organizations. TeamQuest is the global leader in IT Service Optimization (ITSO), helping IT organizations consistently meet IT service levels while minimizing infrastructure costs and mitigating risks. Specializing in capacity planning techniques, including analytic modeling, simulation modeling and trending, TeamQuest offers a suite of software products, called TeamQuest Performance Software. TeamQuest products are available through direct sales, Sun Client Services, international business partners and resellers worldwide. TeamQuest customers include some of the largest and most successful companies in the world across a variety of industries. TeamQuest sells to end-users of our software, as well as to service providers and systems integrators. Founded in 1991, TeamQuest is a spin off of Unysis. Our sole focus is Performance Analysis and Capacity Planning. Whether you are interested in virtualization, consolidation, green IT, disaster recovery, bringing new services online, aligning IT with business needs, making the best use of limited resources, supporting BSM initiatives, or supporting your ITIL objectives, TeamQuest provides the tools for you to make the best decision possible.