Training

25 years IT experience across all disciplines and industry sectors. Experienced in operations, service, development and consulting. I an Associate Consultant looking to even further my career within a service oriented environment.

The ONLY Certified ITIL V3 Expert Instructor in Jordan, deliver more than 20 ITIL Courses until mid of 2010. Experience how to implement ITIL until achiving ISO 20000 00962 777 962 382

IT Service Delivery Manager - work for REA Group (www.realestate.com.au)

A skilled IT expert with expertise in ITIL implementation and service agreements, managing teams. Particularly skilled at adapting to differing cultures and norms as a result of working in differing global businesses. Adept at developing effective relationships with customers and colleagues and understanding and meeting their business requirements. Able to adapt swiftly to new business operations and sectors.

Meu nome é James Dias, sou profissional certificado Microsoft e ministro treinamentos oficiais microsoft das tecnologias Visual Studio 2008 e SQL Server 2008, a algum tempo venho estudando sobre gerenciamento e governança de TI, recetemente realizei a prova de ITIL v3 foundation e agora já estou me preparando para os próximos exames da fase intermediaria.

A Senior Consultant within CGI’s Management Consulting practice with over twenty years of professional experience across various industry and service areas. I am an ITIL Expert and Certified Information Systems Auditor (CISA) that focuses on the development of corporate assets in addition to consulting, training and staff development.

A manager and consultant with experience in Risk Management, Project Management, Service Delivery, Service Desks and IT Service Management tool implementation. ITIL V3 Expert certified and director of the itSMF Australia. Regular presenter and conference speaker on IT Service Management.