Service Transition
Nikolaos Plevris
Posted June 28th, 2008 by nplevris
ITSM Expertise
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, Continual Service Improvement, Service Design, Service Level Mgt, Service Operations, Service Strategy, Service Transition
City:
Athens
Björn Lundin
Posted June 27th, 2008 by eborn
ITSM Expertise
ITSM Personal Interests: Continual Service Improvement, Service Transition
City:
Stockholm
Marcelo Veronesi Pereira
Posted June 26th, 2008 by mvp2
ITSM Expertise
- Auditing
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- Configuration Mgt
- Continual Service Improvement
- Financial Mgt
- Human Resources
- Incidence Mgt
- IT Governance
- Network Mgt
- Operations Mgt
- Problem Mgt
- Service Operations
- Service Transition
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management
City:
Guararema SP
Mike Morsnowski
Posted June 26th, 2008 by morsnowski
Cesar Gutierrez
Posted June 25th, 2008 by gutce99
in
ITSM Expertise
- Capacity Mgt
- Change Mgt
- Continual Service Improvement
- Incidence Mgt
- ISO/IEC 20000
- IT Governance
- ITIL Qualification/Certification
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Training
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, SLA & OLA
City:
Mexico City
Website:
Aidan Lawes
Posted June 25th, 2008 by al4kiwi
ITSM Expertise
- Auditing
- Change Mgt
- Continual Service Improvement
- ISO/IEC 20000
- ITIL Qualification/Certification
- Operations Mgt
- Problem Mgt
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Training
ITSM Personal Interests: Continual Service Improvement, ISO/IEC 20000, Service Strategy, Service Transition
City:
Reading
About Me:
Globally recognised as one of the leading figures in IT Service Management, Aidan was educated in New Zealand. He commenced his working life in the insurance industry, entering the IT industry in the mid-70s, initially working for a UK government department. He then worked for 20 years within ICL in education and consultancy, working in all industry sectors and in many countries.
Aidan’s focus on service management commenced in the late ‘80s and he became involved with ITIL® and other ITSM initiatives early on, being the first holder of the ISEB service manager qualification in the company and leading many internal initiatives. He became active with the ITIMF (now itSMF) in its earliest days and joined the board in 1992. In 1999, he took on a full-time role as CEO of both the UK chapter and the nascent International organisation. Under his stewardship, the UK quadrupled its membership numbers and turnover, many new services and benefits were developed and a strong full-time organisation was established. At the same time, through his tireless evangelism and support, the number of chapters grew from 7 to over 40.
Aidan has contributed to many ITSM publications, including ITIL®, was an author of the BS 15000 (and the subsequent ISO/IEC 20000) standard, chaired the ITIL® V3 refresh programme board and participates in many initiatives to raise professional standards in the IT industry.
A provocative and humorous speaker, Aidan is highly sought after, having spoken at conferences and seminars in over 50 countries.
Khaled Elshabrawy
Posted June 23rd, 2008 by khaled_elshabrawy
ITSM Expertise
- Account/Relationship Mgt
- Availability Mgt
- Capacity Mgt
- Change Mgt
- COBIT
- Incidence Mgt
- ISO/IEC 20000
- IT Governance
- Operations Mgt
- Service Design
- Service Operations
- Service Transition
- Six Sigma
- Training
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA
City:
Cairo
Robert Falkowitz
Posted June 23rd, 2008 by rfalkowitz
ITSM Expertise
- Auditing
- Availability Mgt
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- COBIT
- Configuration Mgt
- Continual Service Improvement
- Costing and Charging
- Distribution
- Financial Mgt
- Human Resources
- Incidence Mgt
- Operations Mgt
- Outsourcing
- Problem Mgt
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Training
- Web Services
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management
City:
Jussy
About Me:
I provide Service Management training and consultancy services through my company, Concentric Circle Consulting. I provide full life cycle support for customer programs, including auditing; planning of service, process and organizational improvements; delegation of personnel; identification and integration of tools; training and coaching - including ITIL training, training on tools usage, and training in the implementation of functions, processes and roles; management and reporting systems. All services and training are available in English or in French.
Ellen Fox
Posted June 20th, 2008 by foxelle
ITSM Expertise
- Change Mgt
- ITIL Qualification/Certification
- Operations Mgt
- Service Operations
- Service Strategy
- Service Transition
ITSM Personal Interests: ISO/IEC 20000, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition
City:
new york
Website:
Shari Culpepper
Posted June 19th, 2008 by shariculpepper
ITSM Expertise
- Account/Relationship Mgt
- Availability Mgt
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- COBIT
- Configuration Mgt
- Continual Service Improvement
- Incidence Mgt
- IT Governance
- ITIL Qualification/Certification
- Operations Mgt
- Problem Mgt
- Service Operations
- Service Transition
- Six Sigma
- Training
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, Continual Service Improvement, Service Desk Mgt, Service Level Mgt, Service Transition, Six Sigma, SLA & OLA, Software Asset Management
City:
Alpharetta