Service Transition

<p>I am a Industrial Engineer and also Computer Engineer as double major. I have a master degree in Management Engineer. I am working on IT Quality Management.</p>

‘IT GRC (Governance Risk and Compliance) Consultant T Auditing Experience 26 times with Gartner, Deloitte and especially BRSA (BDDK) Setting up ITSM Processes (Service Level Management, Problem Management, Change Management…etc.) and managing quality of the largest ITSM Project in Turkey. Setting up and manage Software Quality Assurance Plans referenced IEEE&CMMI Manage the largest IT Risk Management Project in Turkey well-adjusted with COBIT and RiskIT

The ONLY Certified ITIL V3 Expert Instructor in Jordan, deliver more than 20 ITIL Courses until mid of 2010. Experience how to implement ITIL until achiving ISO 20000 00962 777 962 382

My name's Jim Cross and I have over 20 years of industry experience covering a wide range of technical and business disciplines with cross-functional experience from high level consulting to hands-on technical management. As a Principal Consultant of CastlePointe, I've successfully led organization-wide initiatives in identifying opportunities and developing innovative strategies to improve reliability, productivity and service. I have worked extensively as a consultant in the practice areas of ITSM/ITIL, IT Quality and process improvement since 2003.

A Senior Consultant within CGI’s Management Consulting practice with over twenty years of professional experience across various industry and service areas. I am an ITIL Expert and Certified Information Systems Auditor (CISA) that focuses on the development of corporate assets in addition to consulting, training and staff development.

A manager and consultant with experience in Risk Management, Project Management, Service Delivery, Service Desks and IT Service Management tool implementation. ITIL V3 Expert certified and director of the itSMF Australia. Regular presenter and conference speaker on IT Service Management.