Service Design

About Myself … Well My name is Ausaf Ahmad I have been working in the field of IT for almost 11 years now and have been through from many ups and downs during my career . Being an Electronics Engineer my passion turned me towards Computers and Alhamdulillah I am very much successful in it . During passing through of mid career transition I have done Masters in Computer Sciences and Masters in Business Administration(Management) . Working for one of the leading Automotive Manufacturing Company of Pakistan as Deputy Manager- MIS . I Have worked intensely on the current market “in products” of the IT industry from Linux to Windows – ERP Implementation Project to Desktop / Service Desk Support Implementation . All have done through shear hard work and the blessing of ALLAH and my Family

I am an IT professional with 3 years in rural developments and over 7 years experience in IT industry alone. I am certified PMP and Six Sigma Green Belt. Thanks.

IT Service Delivery Operation Director with 12+ years experience managing IT Professionals to meet or exceed Service Level Agreements (SLA) for global corporations with complex enterprises in the insurance, federal government, banking and investment; manufacturing and telecommunications industries using internal and industry best practices to achieve effectiveness and efficiencies during the life of the contract. Main interest is to exchange “Lessons Learned” with other IT Professionals to ensure that the deployment of new “technologies” using Industry Best Practices is optimized towards delivering better “Services” to the customer and the end user.