Problem Management

I manage a Remedy implementation at Johnson & Johnson in North America for Global Human Resources.

The ONLY Certified ITIL V3 Expert Instructor in Jordan, deliver more than 20 ITIL Courses until mid of 2010. Experience how to implement ITIL until achiving ISO 20000 00962 777 962 382

IT Service Delivery Manager - work for REA Group (www.realestate.com.au)

http://infonomos.aranam.com

A skilled IT expert with expertise in ITIL implementation and service agreements, managing teams. Particularly skilled at adapting to differing cultures and norms as a result of working in differing global businesses. Adept at developing effective relationships with customers and colleagues and understanding and meeting their business requirements. Able to adapt swiftly to new business operations and sectors.