Problem Management

11+ years experience in Designing Server Architecture, Designing Infrastructure from Messaging, Security and Collaboration suites to Business Continuity Planning including deployment lead with academic qualifications MS in computer science.

Working as an Process archtitect for our Incident and Problem processes

Working as an Problem Manager at Sandvik IT Services

ITIL Foundation ITIL V2 Manager ITIL Expert, Six Sigma PMP, Managing the ITSM Team at a Leading Telecom Organization