Outsourcing

Avinash Malik

Posted June 23rd, 2008 by avinashmalik
in

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Capacity Mgt

City: 
Bangalore
About Me: 
Hi, I am working with Infosys Technologies Limited, India. I have several years of experiance into Network and Systems Management for both Enterprise and Service Provider Environment espicially in the CSP and NSP segment. I am mainly involved in designing and implementing IT Infra Management solution build around various tools from multiple vendors. Majority of these tools are from, IBM, CA, BMC, NetIQ and HP. Looking forward to contribute more to this forum. Avinash Malik

Robert Falkowitz

Posted June 23rd, 2008 by rfalkowitz
in

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management

City: 
Jussy
About Me: 
I provide Service Management training and consultancy services through my company, Concentric Circle Consulting. I provide full life cycle support for customer programs, including auditing; planning of service, process and organizational improvements; delegation of personnel; identification and integration of tools; training and coaching - including ITIL training, training on tools usage, and training in the implementation of functions, processes and roles; management and reporting systems. All services and training are available in English or in French.
Website: 
Concentric Circle Consulting
itSMF Switzeraldn

Constance Warren

Posted June 18th, 2008 by cwarren444
in

ITSM Expertise

ITSM Personal Interests: Capacity Mgt, Change, Config & Release Mgt, Continual Service Improvement, Service Design, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management

City: 
Bloomfield CT
About Me: 
I am an IT Servivce Management Director with certifications in V2 foundations and practitioner, black belt Six Sigma, and PMP. Current responsibilities are related to the organizaitonal maturation of the IT Operations into an ITIL Service Management culture. My goal is to network with others in this discipline to share and expand knowledge.
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