Network Management

Consultant Electronic Engineer. Network consultant and Management. Network administrator. Goverment relationships with Help Desk and TIERs Implementations and Schedules. Telecommunications and IT systems designer. Power Electronics Designer and Supervisor.

Technical excellence in enterprise management, Cross-technology knowledge in systems, storage and telecom infrastructure, 9+ years of hands-on and technology management experience at Goldman Sachs the top Wall Street firm, 18+ years of industry experience, Analytical and creative, Systems design and architecture expertise, Excellent engineering skills, Process oriented, Experienced in working in and managing multicultural global teams.

I am a UK based IT Professional with 20 years experience specialising in Infrastructure, Operations, Service Delivery and of course ITIL, for which I have held a Managers Certificate since January 2008. At present, I am working in the UK for Allianz as Global Head of Service Delivery where I was originally tasked with designing and implementing a new global IT support framework and new ITSM tool (service-now.com). This has been completed and I am now managing the ongoing operation as well as the expansion of services to cover more countries. In addition, I am overseeing the integration of many standard business processes into the tool (new hires, procurment etc),and planning global standards for Change, Release and SDLC which will also be implemented with the same tool.

I am the Global Development Service Mgr for KONE Oy. A Finish elevator company that is globally present and currently placed 3rd biggest in the world but the leader on elevator and escalator-technologies. We have approx 35.000 employees with a 300 person strong GD Team. We have several strategic alliances with service-providers. My role is to build and further improve the complete Service-Mgmt In- and Externally.