ITIL Qualification/Certification

Alpana Kakkar

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management

City: 
Delhi
About Me: 
I am Computer Science Engg . , continued with Masters in ITfollowed by M.Phil CS and now pursuing Ph.D Through Self study I cleared my ITIL V3 Foundation and wish to learn it professionally for being a trainer in ITIL . Associated with Indian Universities teaching to Masters and Bachelors of Computer Science, IT since 16years. A

Virginia Eibert

ITSM Expertise

ITSM Personal Interests: Service Strategy

City: 
Sloatsburg

Mauricio Corona

ITSM Expertise

ITSM Personal Interests: COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA

City: 
Mexico City
About Me: 
PERSONAL DATA: NAME: Mauricio Corona Chávez DATE OF BIRTH: Mexico City April 7,1978 ACADEMIC DATA DOCTORATE (PhD) La Salle University Administration Jan-07 MASTER La Salle University Information Technologies Jan-04 Aug-06 BACHELOR La Salle University Computer Science Aug-96 Jun-01 CERTIFICATION Pink Elephant ITIL Foundations (EXIN) Aug-06 CERTIFICATION Foro Help Desk Service Level Management Mar-05 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Networks) Aug-01 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Win NT) Aug-01 COURSE Kappellman Education Windows 2000 Aug-01 Sep-01 YES AWARDS Hno. Miguel medal due to the best score at Masters Degree Degree of Master in Information Technology with distinction Currently I taught the following subjects in the Master of Information Technologies for business Management at La Salle University: • Planning and administering computing centers • Information Technology Service Management SUBJECT INQUIRY AT DOCTORAL LEVEL: ITIL: Best Practices for the strategic alignment of IT with the business-oriented generation of competitive advantages.

David Bodle

ITSM Expertise

ITSM Personal Interests: Change, Config & Release Mgt, COBIT, ISO/IEC 20000, Service Operations, Six Sigma, SLA & OLA, Software Asset Management

City: 
Near Brighton
About Me: 
Since 1988 I have worked with large companies as Configuration Management Manager, Change Manager, Quality Assurance Lead and a few other titles. In January I passed my ITIL V3 Foundation. I have CMMI Introduction and have worked in companies using Serena and Rational tools and following Prince 2, 6-Sigma, PMBok, COBIT, ISO, etc. Able to define from Policy to delivery and maintenance. Seeks bi-directional traceability. Very driven and motivated. Having finished a short term contract at IBM for a large media company (look upwards!), I am now available for roles that will use my experience and flexibility plus my leadership and team player attributes. I seek to make a positive difference. Please feel free to contact me 07740 627133. David

venkata Ramana Murty Kotra

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Service Level Mgt, Service Operations, Service Strategy, Service Transition

City: 
bangalore
About Me: 
I am ITIL Certified in V2 and V3 . I am intrested in pursue my carrer as ITIL consultant / teacher. I have experience of implementing Incident & Change management process. I have been involved in Problem , Availability , Capacity anagement

venkata Ramana Murty Kotra

ITSM Expertise

ITSM Personal Interests: Service Design, Service Level Mgt, Service Operations, Service Strategy, Service Transition

City: 
bangalore
About Me: 
I am worked as Incident , Change , Problem , Availability Manager for a reputed organization. Also involved in consulting and implementation approaches for Incident and change. To start with I want to learn from this forum more about ITIL and pursue intrests in training in ITIL and consultancy. I am ITIL V2 and V3 Foundation Certified

Zhang kui

zacchaeus olatunde

ITSM Expertise

ITSM Personal Interests: Service Level Mgt

City: 
port harcourt

Aidan Lawes

ITSM Expertise

ITSM Personal Interests: Continual Service Improvement, ISO/IEC 20000, Service Strategy, Service Transition

City: 
Reading
About Me: 
Globally recognised as one of the leading figures in IT Service Management, Aidan was educated in New Zealand. He commenced his working life in the insurance industry, entering the IT industry in the mid-70s, initially working for a UK government department. He then worked for 20 years within ICL in education and consultancy, working in all industry sectors and in many countries. Aidan’s focus on service management commenced in the late ‘80s and he became involved with ITIL® and other ITSM initiatives early on, being the first holder of the ISEB service manager qualification in the company and leading many internal initiatives. He became active with the ITIMF (now itSMF) in its earliest days and joined the board in 1992. In 1999, he took on a full-time role as CEO of both the UK chapter and the nascent International organisation. Under his stewardship, the UK quadrupled its membership numbers and turnover, many new services and benefits were developed and a strong full-time organisation was established. At the same time, through his tireless evangelism and support, the number of chapters grew from 7 to over 40. Aidan has contributed to many ITSM publications, including ITIL®, was an author of the BS 15000 (and the subsequent ISO/IEC 20000) standard, chaired the ITIL® V3 refresh programme board and participates in many initiatives to raise professional standards in the IT industry. A provocative and humorous speaker, Aidan is highly sought after, having spoken at conferences and seminars in over 50 countries.
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