Financial Management

VP Technology Strategy and Operations at American Express

I am a UK based IT Professional with 20 years experience specialising in Infrastructure, Operations, Service Delivery and of course ITIL, for which I have held a Managers Certificate since January 2008. At present, I am working in the UK for Allianz as Global Head of Service Delivery where I was originally tasked with designing and implementing a new global IT support framework and new ITSM tool (service-now.com). This has been completed and I am now managing the ongoing operation as well as the expansion of services to cover more countries. In addition, I am overseeing the integration of many standard business processes into the tool (new hires, procurment etc),and planning global standards for Change, Release and SDLC which will also be implemented with the same tool.

I am a senior lecturer consultant in the ITSM arena. My company is qualified to provide the full range of ITSM ITIL courses along with extensive experience in the implementation of the ITIL framework throughout a number of public and private sector companies. We provide ITIL assessments to establish the current position and then advise on the recommendations to improve the maturity and effectiveness of the ITIL Processess. We then work closely with the client to implement these recommendations. We are looking to become accredited very soon to provide the ISO/IEC 20000 training for the full range of courses. ITIL leads nicely into the ISO/IEC 20000 standard and we are looking forward to working with our clients to train them and provide assistance in the implementation.

Hi there I am a IT Consultant who just got introduced into ITIL and would like to get more information and ways of becoming quite good at this.