Costing and Charging

I am a graduate in Mechanical Engineering with over 11 years of experience in Quality and Operations Excellence. I am currently working as a Lead Consultant in Wipro Consulting Services. My focus areas are IT Services and Operations excellence, benchmarking and cost optimization.

PERSONAL DATA: NAME: Mauricio Corona Chávez DATE OF BIRTH: Mexico City April 7,1978 ACADEMIC DATA DOCTORATE (PhD) La Salle University Administration Jan-07 MASTER La Salle University Information Technologies Jan-04 Aug-06 BACHELOR La Salle University Computer Science Aug-96 Jun-01 CERTIFICATION Pink Elephant ITIL Foundations (EXIN) Aug-06 CERTIFICATION Foro Help Desk Service Level Management Mar-05 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Networks) Aug-01 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Win NT) Aug-01 COURSE Kappellman Education Windows 2000 Aug-01 Sep-01 YES AWARDS Hno. Miguel medal due to the best score at Masters Degree Degree of Master in Information Technology with distinction Currently I taught the following subjects in the Master of Information Technologies for business Management at La Salle University: • Planning and administering computing centers • Information Technology Service Management SUBJECT INQUIRY AT DOCTORAL LEVEL: ITIL: Best Practices for the strategic alignment of IT with the business-oriented generation of competitive advantages.

I provide Service Management training and consultancy services through my company, Concentric Circle Consulting. I provide full life cycle support for customer programs, including auditing; planning of service, process and organizational improvements; delegation of personnel; identification and integration of tools; training and coaching - including ITIL training, training on tools usage, and training in the implementation of functions, processes and roles; management and reporting systems. All services and training are available in English or in French.

I am an ITIL Certified Manager and wish to redo the Manager's level for ITIL V3

Management consultant since 1984, CMC - certified by ICMCI ITIL V3 certified by TÜV Germany (EXIN) Projektmanager (PMI)

Experienced in IT Governance training and consulting - ITIL, COBIT, ISO20K Focused on Strategic Business Development

Certified ITIL Service Manager with 7 years of experience in IT Management. Also providing consultation services.

Solution Architect for the Design and Implementation of enterprise level and strategic Service Management Systems. Have been implementing ITSM based solutions before they were defined as ITSM. Key areas of knowledge involve the entire IT Asset and Service Life-Cycle. With a strong emphasis on: 1. CMDB design architecture and implementations 2. Financial Management of IT Assets, and Services 3. Service Level Management of corporate services within the product portfolio 4. System Integration and Automation of Processes 5. Organization alignment to meet targeted business objectives 6. Process Re-Engineering utilizing Six Sigma approach and methodologies