Continual Service Improvement

I manage a Remedy implementation at Johnson & Johnson in North America for Global Human Resources.

I am an IT professional with extensive software development, specializing in Java/J2EE development. I have performed roles in areas of business/systems analysis, project leadership and project management experience and software developer, amongst others. A creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments. I am contributing my skills largely for my employer However, I have a small IT consulting business that I have started. I intend to offer my skills, services and expertise through this entity (Technofundis). www.technofundis.com

The ONLY Certified ITIL V3 Expert Instructor in Jordan, deliver more than 20 ITIL Courses until mid of 2010. Experience how to implement ITIL until achiving ISO 20000 00962 777 962 382

IT Service Delivery Manager - work for REA Group (www.realestate.com.au)

Quality Consultant for Logica Belgium

My name's Jim Cross and I have over 20 years of industry experience covering a wide range of technical and business disciplines with cross-functional experience from high level consulting to hands-on technical management. As a Principal Consultant of CastlePointe, I've successfully led organization-wide initiatives in identifying opportunities and developing innovative strategies to improve reliability, productivity and service. I have worked extensively as a consultant in the practice areas of ITSM/ITIL, IT Quality and process improvement since 2003.