Continual Service Improvement
Björn Lundin
Posted June 27th, 2008 by eborn
ITSM Expertise
ITSM Personal Interests: Continual Service Improvement, Service Transition
City:
Stockholm
Mauricio Corona
Posted June 26th, 2008 by mccmcculsa
ITSM Expertise
- Availability Mgt
- Business/IT Service Continuity
- Capacity Mgt
- Continual Service Improvement
- Costing and Charging
- Financial Mgt
- Human Resources
- IT Governance
- ITIL Qualification/Certification
- Market Research
- Service Design
- Service Operations
- Service Strategy
ITSM Personal Interests: COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA
City:
Mexico City
About Me:
PERSONAL DATA:
NAME: Mauricio Corona Chávez
DATE OF BIRTH: Mexico City April 7,1978
ACADEMIC DATA
DOCTORATE (PhD) La Salle University Administration Jan-07
MASTER La Salle University Information Technologies Jan-04 Aug-06
BACHELOR La Salle University Computer Science Aug-96 Jun-01
CERTIFICATION Pink Elephant ITIL Foundations (EXIN) Aug-06
CERTIFICATION Foro Help Desk Service Level Management Mar-05
CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Networks) Aug-01
CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Win NT) Aug-01
COURSE Kappellman Education Windows 2000 Aug-01 Sep-01 YES
AWARDS
Hno. Miguel medal due to the best score at Masters Degree
Degree of Master in Information Technology with distinction
Currently I taught the following subjects in the Master of Information Technologies for business Management at La Salle University:
• Planning and administering computing centers
• Information Technology Service Management
SUBJECT INQUIRY AT DOCTORAL LEVEL:
ITIL: Best Practices for the strategic alignment of IT with the business-oriented generation of competitive advantages.
Marcelo Veronesi Pereira
Posted June 26th, 2008 by mvp2
ITSM Expertise
- Auditing
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- Configuration Mgt
- Continual Service Improvement
- Financial Mgt
- Human Resources
- Incidence Mgt
- IT Governance
- Network Mgt
- Operations Mgt
- Problem Mgt
- Service Operations
- Service Transition
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management
City:
Guararema SP
Cesar Gutierrez
Posted June 25th, 2008 by gutce99
in
ITSM Expertise
- Capacity Mgt
- Change Mgt
- Continual Service Improvement
- Incidence Mgt
- ISO/IEC 20000
- IT Governance
- ITIL Qualification/Certification
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Training
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, SLA & OLA
City:
Mexico City
Website:
Aidan Lawes
Posted June 25th, 2008 by al4kiwi
ITSM Expertise
- Auditing
- Change Mgt
- Continual Service Improvement
- ISO/IEC 20000
- ITIL Qualification/Certification
- Operations Mgt
- Problem Mgt
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Training
ITSM Personal Interests: Continual Service Improvement, ISO/IEC 20000, Service Strategy, Service Transition
City:
Reading
About Me:
Globally recognised as one of the leading figures in IT Service Management, Aidan was educated in New Zealand. He commenced his working life in the insurance industry, entering the IT industry in the mid-70s, initially working for a UK government department. He then worked for 20 years within ICL in education and consultancy, working in all industry sectors and in many countries.
Aidan’s focus on service management commenced in the late ‘80s and he became involved with ITIL® and other ITSM initiatives early on, being the first holder of the ISEB service manager qualification in the company and leading many internal initiatives. He became active with the ITIMF (now itSMF) in its earliest days and joined the board in 1992. In 1999, he took on a full-time role as CEO of both the UK chapter and the nascent International organisation. Under his stewardship, the UK quadrupled its membership numbers and turnover, many new services and benefits were developed and a strong full-time organisation was established. At the same time, through his tireless evangelism and support, the number of chapters grew from 7 to over 40.
Aidan has contributed to many ITSM publications, including ITIL®, was an author of the BS 15000 (and the subsequent ISO/IEC 20000) standard, chaired the ITIL® V3 refresh programme board and participates in many initiatives to raise professional standards in the IT industry.
A provocative and humorous speaker, Aidan is highly sought after, having spoken at conferences and seminars in over 50 countries.
Roopak Sekhri
Posted June 24th, 2008 by roopak
ITSM Expertise
- Business/IT Service Continuity
- Change Mgt
- Configuration Mgt
- Continual Service Improvement
- Problem Mgt
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, ISO/IEC 20000, Service Desk Mgt, Service Level Mgt, Service Operations, Six Sigma, SLA & OLA
City:
Singapore
About Me:
- Employed in a US-based Financial organisation (more than 50,000 employees) that has recently implemented Event Mgt, Service Desk, Incident Mgt, Problem Mgt, Change Mgt,Config Mgt and Capacity Mgt. Was involved in the design and activation of the Change, Config and Problem Mgt processes.
- Team leader of the of the Change, Config and Problem Mgt processes for the Asia Pacific region
- Involved in ITIL for the last 8 years
- Acquired the IT Service Manager Certification
- Acquired CISA and CISSP
Robert Falkowitz
Posted June 23rd, 2008 by rfalkowitz
ITSM Expertise
- Auditing
- Availability Mgt
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- COBIT
- Configuration Mgt
- Continual Service Improvement
- Costing and Charging
- Distribution
- Financial Mgt
- Human Resources
- Incidence Mgt
- Operations Mgt
- Outsourcing
- Problem Mgt
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Training
- Web Services
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management
City:
Jussy
About Me:
I provide Service Management training and consultancy services through my company, Concentric Circle Consulting. I provide full life cycle support for customer programs, including auditing; planning of service, process and organizational improvements; delegation of personnel; identification and integration of tools; training and coaching - including ITIL training, training on tools usage, and training in the implementation of functions, processes and roles; management and reporting systems. All services and training are available in English or in French.
Shari Culpepper
Posted June 19th, 2008 by shariculpepper
ITSM Expertise
- Account/Relationship Mgt
- Availability Mgt
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- COBIT
- Configuration Mgt
- Continual Service Improvement
- Incidence Mgt
- IT Governance
- ITIL Qualification/Certification
- Operations Mgt
- Problem Mgt
- Service Operations
- Service Transition
- Six Sigma
- Training
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, Continual Service Improvement, Service Desk Mgt, Service Level Mgt, Service Transition, Six Sigma, SLA & OLA, Software Asset Management
City:
Alpharetta
Constance Warren
Posted June 18th, 2008 by cwarren444
ITSM Expertise
- Configuration Mgt
- Continual Service Improvement
- IT Governance
- ITIL Qualification/Certification
- Outsourcing
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Six Sigma
ITSM Personal Interests: Capacity Mgt, Change, Config & Release Mgt, Continual Service Improvement, Service Design, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management
City:
Bloomfield CT
About Me:
I am an IT Servivce Management Director with certifications in V2 foundations and practitioner, black belt Six Sigma, and PMP. Current responsibilities are related to the organizaitonal maturation of the IT Operations into an ITIL Service Management culture. My goal is to network with others in this discipline to share and expand knowledge.
STeve Devinney
Posted June 18th, 2008 by devinney