Continual Service Improvement

Later

Highly qualified IT Service Management Professional with rich experience in Consulting, Transitioning and Implementing Service Desk, Incident Management, Problem Management, Change Management and Configuration Management. CORE COMPETENCIES: • ITSM Migrations and Transition Management • ITIL Process Consulting, Implementation and Improvements • Client Relations •ITSM Operations Management • Strategic Technology Planning • Cost Control / Resource Optimization • People Management • Standards Implementation (ISO/IEC 20000) Certified ITIL V3 Foundation, Service Operations, Service Transition, Continual Service Improvement, ISO / IEC 20000 Practitioners

I currently the Quality and Service Improvement Manager for HP in Cyberjaya, Malaysia and will be moving on to Australia in March. My experiences are in human resources, training and quality improvement as well as process development. Looking for some work opportunity in Australia so please contact me if you need more information.