COBIT

<p>I am a Industrial Engineer and also Computer Engineer as double major. I have a master degree in Management Engineer. I am working on IT Quality Management.</p>

‘IT GRC (Governance Risk and Compliance) Consultant T Auditing Experience 26 times with Gartner, Deloitte and especially BRSA (BDDK) Setting up ITSM Processes (Service Level Management, Problem Management, Change Management…etc.) and managing quality of the largest ITSM Project in Turkey. Setting up and manage Software Quality Assurance Plans referenced IEEE&CMMI Manage the largest IT Risk Management Project in Turkey well-adjusted with COBIT and RiskIT

The ONLY Certified ITIL V3 Expert Instructor in Jordan, deliver more than 20 ITIL Courses until mid of 2010. Experience how to implement ITIL until achiving ISO 20000 00962 777 962 382

A skilled IT expert with expertise in ITIL implementation and service agreements, managing teams. Particularly skilled at adapting to differing cultures and norms as a result of working in differing global businesses. Adept at developing effective relationships with customers and colleagues and understanding and meeting their business requirements. Able to adapt swiftly to new business operations and sectors.

My name's Jim Cross and I have over 20 years of industry experience covering a wide range of technical and business disciplines with cross-functional experience from high level consulting to hands-on technical management. As a Principal Consultant of CastlePointe, I've successfully led organization-wide initiatives in identifying opportunities and developing innovative strategies to improve reliability, productivity and service. I have worked extensively as a consultant in the practice areas of ITSM/ITIL, IT Quality and process improvement since 2003.