Change Management

I am an economist, but had quite never practice this science. I am a 25+ years experiences in IT. I have done quite all jobs of IT, Develpment, project leading, methodologist, dba, operational manager, purchaser, etc. It is now +-5 years that I discover ITIL, from that moment, I discover what I think a "Missing bridge" between IT and Economy. I Continue certifications, audits, articles and meetings just as most of the ITIL enthousiast.

Have lived with ITIL since 2002 and absolutely believe in it and its benefits.

I am a self-motivated leader and results-driven in company operations, with 22 years experience in all aspects of information technology. As far as project management techniques, I am professionally experienced with Portfolio Project Management using the Project Management Office approach and frameworking this concept within the Project Management Maturity Model. My career success is due to strong leadership skills, integrity, creativity, energy, excellent communication and conflict resolution skills, and experience with budget planning and management. In addition, I manage and encourage the blending of technology into the operational framework. I possess an in-depth understanding of emerging technologies,including extensive experience developing, managing, and analyzing infrastructures with NT/XP/2000/2003 Server, Sun Solaris, Macintosh OS X, VPN, TCP/IP, SAP, EDI, IP telephony designs, software development, and customer-service solutions. I have been responsible for P/Ls, multimillion-dollar network application deployments and product launches, budgets, policies, business analysis, risk assessment, I.T. auditing, cross-functional operations, and domestic, global, and tactical planning. I am a seasoned professional with many years of management planning, business operations globally, international and domestic experience. One more note…my primary job at Computer Sciences Corporation was to instruct and train IT directors at companies such as Dupont, Hughes, J.P. Morgan, General Dynamics and Lockheed-Martin in how to be IT Directors, how to run their departments. I am intimately familiar with ALL processes and aspects of that job

A PMP, ITIL® and CobiT® certified Service Manager, Mike Costigan is a lead member of Computer Sciences Corporation’s IT Service Management Training and Consulting Team. Mike has practiced business service management for over 11 years since his retirement from the U.S. Army, and actively applied IT Service Management best practices for several U.S. Federal government organizations over the last six years. As a former Information Engineer and trained facilitator, Mike understands technology and is adept at gleaning business requirements, strategically integrating information technology service solutions into the business. Mike and his team offer a full range of ITIL training (Foundation v3, Practitioner, and Service Manager) and consulting services. He can be contacted at mcostigan@csc.com.

ITIL Foundation Certified Nov 2006. Currently connected with Accenture