Capacity Management

MA (Cantab), C Eng, MIEE, CITP, MBCS

Past CIO role with U.S. Government Agency; past IT Director with large electronics manufacturer; past CIO/VP with large U.S. non-profit organization; currently senior conusultant focusing on business-technology alignment.

- Last year moved to Serbia with more than 10 years of professional IT systems implementation experience in the United States - Experience in analyzing system controls, IT processes and procedures to help clients meet their business need, evaluate their IT risks and select, design or implement the best IT solution - Recently lead system controls evaluation project of the entire IT integration platform at a client site. The platform consisted of three systems featuring SAP. Analysis spanned the processes, procedures, technical implementation, design, functional reviews and system controls review of SAP and auxiliary systems. Provided analysis, risks and recommendation for each system. - Frequently attends and presents at Microsoft conferences and other locals seminars on invitation as a feature presenter. Topics cover the best practices needed to successfully audit any IT solution (i.e. ERP or custom packages) as well as the approaches needed to implement ERP packages successfully. - As a last engagement in the United States, worked as a Technical Manager on real-time systems & analytical software packages that allowed professional brokers to electronically trade on Chicago Mercantile Exchange, Chicago Board of Trade, EUREX and New York Mercantile Exchange - Head of the IT Advisory practice with responsibilities to manage people, engagements, share knowledge and develop the IT Advisory practice

I am a ITIL certified v2 Manager, working as a Consultant in ITIL Best Practices, currently taking up the v2 to v3 Managers Bridging course

I am a UK based IT Professional with 20 years experience specialising in Infrastructure, Operations, Service Delivery and of course ITIL, for which I have held a Managers Certificate since January 2008. At present, I am working in the UK for Allianz as Global Head of Service Delivery where I was originally tasked with designing and implementing a new global IT support framework and new ITSM tool (service-now.com). This has been completed and I am now managing the ongoing operation as well as the expansion of services to cover more countries. In addition, I am overseeing the integration of many standard business processes into the tool (new hires, procurment etc),and planning global standards for Change, Release and SDLC which will also be implemented with the same tool.