Business/IT Service Continuity

Evangelos Papaefthymiou

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management

City: 
Athens
About Me: 
Versatile, seasoned and professionally qualified executive, with the capacity to apply a blend of technical and business skills in directing the various aspects of the IT function, as evidenced by a verifiable track record of effectively leading people, managing processes, and utilizing technology for successful project delivery. Self-motivated and focused individual, who knows how to set goals and work to achieve them, with a solid academic background in Business Administration and a deep understanding of how to utilise technology for the benefit of business. The excellent interpersonal and communication skills are another valuable asset that enhances my ability to build and maintain relationships at all levels, inside and outside the organization. Open minded and culturally adaptive EU citizen, seeking challenging assignments to further experience, and pursue personal development and career advancement.

Mauricio Corona

ITSM Expertise

ITSM Personal Interests: COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA

City: 
Mexico City
About Me: 
PERSONAL DATA: NAME: Mauricio Corona Chávez DATE OF BIRTH: Mexico City April 7,1978 ACADEMIC DATA DOCTORATE (PhD) La Salle University Administration Jan-07 MASTER La Salle University Information Technologies Jan-04 Aug-06 BACHELOR La Salle University Computer Science Aug-96 Jun-01 CERTIFICATION Pink Elephant ITIL Foundations (EXIN) Aug-06 CERTIFICATION Foro Help Desk Service Level Management Mar-05 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Networks) Aug-01 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Win NT) Aug-01 COURSE Kappellman Education Windows 2000 Aug-01 Sep-01 YES AWARDS Hno. Miguel medal due to the best score at Masters Degree Degree of Master in Information Technology with distinction Currently I taught the following subjects in the Master of Information Technologies for business Management at La Salle University: • Planning and administering computing centers • Information Technology Service Management SUBJECT INQUIRY AT DOCTORAL LEVEL: ITIL: Best Practices for the strategic alignment of IT with the business-oriented generation of competitive advantages.

Mike Athanasopoulos

ITSM Expertise

ITSM Personal Interests: Service Desk Mgt

City: 
Cambridge

Adel

ITSM Expertise

ITSM Personal Interests: Service Desk Mgt

City: 
UAE - Sharjah
About Me: 
I'm working Telecommunication Company. Right now my post is changed as service manager in marketing so I’m looking to get ITIL to improve my self before I start my work as service manager.

Roopak Sekhri

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, ISO/IEC 20000, Service Desk Mgt, Service Level Mgt, Service Operations, Six Sigma, SLA & OLA

City: 
Singapore
About Me: 
- Employed in a US-based Financial organisation (more than 50,000 employees) that has recently implemented Event Mgt, Service Desk, Incident Mgt, Problem Mgt, Change Mgt,Config Mgt and Capacity Mgt. Was involved in the design and activation of the Change, Config and Problem Mgt processes. - Team leader of the of the Change, Config and Problem Mgt processes for the Asia Pacific region - Involved in ITIL for the last 8 years - Acquired the IT Service Manager Certification - Acquired CISA and CISSP

Robert Falkowitz

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management

City: 
Jussy
About Me: 
I provide Service Management training and consultancy services through my company, Concentric Circle Consulting. I provide full life cycle support for customer programs, including auditing; planning of service, process and organizational improvements; delegation of personnel; identification and integration of tools; training and coaching - including ITIL training, training on tools usage, and training in the implementation of functions, processes and roles; management and reporting systems. All services and training are available in English or in French.

Eddie

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