Availability Mgt

PERSONAL DATA: NAME: Mauricio Corona Chávez DATE OF BIRTH: Mexico City April 7,1978 ACADEMIC DATA DOCTORATE (PhD) La Salle University Administration Jan-07 MASTER La Salle University Information Technologies Jan-04 Aug-06 BACHELOR La Salle University Computer Science Aug-96 Jun-01 CERTIFICATION Pink Elephant ITIL Foundations (EXIN) Aug-06 CERTIFICATION Foro Help Desk Service Level Management Mar-05 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Networks) Aug-01 CERTIFICATION Kappellman Education Microsoft Certified Proffesional (Win NT) Aug-01 COURSE Kappellman Education Windows 2000 Aug-01 Sep-01 YES AWARDS Hno. Miguel medal due to the best score at Masters Degree Degree of Master in Information Technology with distinction Currently I taught the following subjects in the Master of Information Technologies for business Management at La Salle University: • Planning and administering computing centers • Information Technology Service Management SUBJECT INQUIRY AT DOCTORAL LEVEL: ITIL: Best Practices for the strategic alignment of IT with the business-oriented generation of competitive advantages.

I am ITIL Certified in V2 and V3 . I am intrested in pursue my carrer as ITIL consultant / teacher. I have experience of implementing Incident & Change management process. I have been involved in Problem , Availability , Capacity anagement

I am worked as Incident , Change , Problem , Availability Manager for a reputed organization. Also involved in consulting and implementation approaches for Incident and change. To start with I want to learn from this forum more about ITIL and pursue intrests in training in ITIL and consultancy. I am ITIL V2 and V3 Foundation Certified

I have been in IT as a Capacity Manager and Performance Analyst for some 30 years and have worked on everythng from DOS through OS/390. VM and now Unix, Windows and Virtualisation platforms.

I provide Service Management training and consultancy services through my company, Concentric Circle Consulting. I provide full life cycle support for customer programs, including auditing; planning of service, process and organizational improvements; delegation of personnel; identification and integration of tools; training and coaching - including ITIL training, training on tools usage, and training in the implementation of functions, processes and roles; management and reporting systems. All services and training are available in English or in French.

I am a very passionate (in every extend of the word) ITSM Service Management Professional

I am ITIL Certified professional who is currently working for BP Americas . Managing various SLM process e.g. Incident, Problem , Change, Config Mgmt and Service Continuity Management with the suppliers. Also sit on the champion network across BP Segments to ensure we are using the standard approach in terms of all these process with adequate synchronization.

ItSMF France foundator, board member Quality Manager at SOGETI