Availability Management

Project and Program Manager at HP

Have been working at HP for service management, operations management, problem management, change management, service design, transition, continous service improvements.

A dedicated and driven ITIL qualified Service Management professional with extensive experience gained within key technical, project and managerial roles, including a previous role as a project / service delivery manager for EADS Astrium. Focused upon the delivery of work of the highest professional standards in line with the exact requirements, deadlines and budgets of the client. Consistently demonstrates the ability to lead and develop local and remote teams of personnel, to ensure objectives of the business are achieved. Possesses exceptional business communication skills and can consult with influence at all levels.

Senior Manager with 16+ years Industry experience starting with ' Helpdesk, how can I help...'

Motivated solutions-oriented professional with over eighteen years of proven success in systems analysis and integrations, IT service management, and datacenter operations management experience. Leadership skills has afforded opportunities to serve as a Site Lead, IT Operations Manager, and Task Lead for several migration projects and engaged in production services that included project planning and implementation, operational turn-over, and process documentation for specified business needs. Professional experience includes technological innovation within client service delivery management utilized to meet business requirements and service level targets along with possessing Information Technology Infrastructure Library (ITIL) v2 and v3 Foundation and three Intermediate level v3 capability modules certifications. Education: Masters of Science - Technology Management / University of Maryland University College December 2007 Bachelors of Business Administration - Computer Based Information Systems / Howard University June 1995 Certifications: ITIL v3 Intermediate Release, Control, and Validation Certification – March 2009 ITIL v3 Intermediate Service Offerings and Agreements Certification – February 2009 ITIL v3 Intermediate Operational Support and Analysis, Certification – December 2008 ITIL Foundation v3 Certification – May 2008 ITIL Foundation v2 Certification – September 2007