Availability Management

I am an economist, but had quite never practice this science. I am a 25+ years experiences in IT. I have done quite all jobs of IT, Develpment, project leading, methodologist, dba, operational manager, purchaser, etc. It is now +-5 years that I discover ITIL, from that moment, I discover what I think a "Missing bridge" between IT and Economy. I Continue certifications, audits, articles and meetings just as most of the ITIL enthousiast.

A PMP, ITIL® and CobiT® certified Service Manager, Mike Costigan is a lead member of Computer Sciences Corporation’s IT Service Management Training and Consulting Team. Mike has practiced business service management for over 11 years since his retirement from the U.S. Army, and actively applied IT Service Management best practices for several U.S. Federal government organizations over the last six years. As a former Information Engineer and trained facilitator, Mike understands technology and is adept at gleaning business requirements, strategically integrating information technology service solutions into the business. Mike and his team offer a full range of ITIL training (Foundation v3, Practitioner, and Service Manager) and consulting services. He can be contacted at mcostigan@csc.com.

ITIL Foundation Certified Nov 2006. Currently connected with Accenture

Am currently working with Microsoft Enterprise Platform Support as a team manager in its Setup function. Though Micorosft follows the Microsoft Official Framework(MOF), it is a very close adaptation of ITIL framework. I am leading a team of 17 engineers who are constantly involved in the incidence management process. Before this I was working as an engineer in the Small Business Server function/unit of the Microsoft EPS. I currently offer free lance consulting for implementation of the IT Service Management and am also interested in delivering training for the ITIL V3 foundation course.

IBM Service Management Consultant

I'm a PMP and ITIL Foundation certified