Account/Relationship Management

Applying analytical and quantitative skills, exceptional leadership and strategic thinking ability, creatively solving unstructured business problems, strong executive maturity, and a demonstrated capacity to drive results. Advanced operations analysis skills and experience in ITIL, MOF, MSF, Six Sigma, ISO15504, ISO20K, and CMMI. My role requires deep MOF/ITIL IT process knowledge, broad and deep technology knowledge and the ability to architect solutions by mapping customer business problems to process-combined-with-technology solutions. I have a passion for the customer, demonstrated through professionalism and striving for excellence in all aspects of the customer experience. I have been able to deliver articulate and effective strategic presentations to audiences of all sizes, resourceful and confident under pressure. Objectives include: Big Deal Support - Successful Deployments; Business Value and Customer Partner Experience; IT Operations and Management Architectural Guidance; Business Strategy and Solutions; Develop IT Operations Architect/Consulting Talent Pipeline and Community Worldwide Services and Business Group liaison

During the past seven years I have been working in different IT fields on both sides of the game. As a service provider in my early and mid career I was able to acquire knowledge in how the back office of service delivery and solution development is. As a business enabler during my mid career and till the moment I have developed a strong sense of what businesses expect and look for in IT solutions. With project and people management experience as well as a strong service delivery profile I believe that my experience can enable me to join a wide spectrum of IT management positions that are in line with my current career objectives. I am confident that my proven history of effective communication, problem solving and customer relationship management will enable me to add considerable value to any organization. My project management profile covered Infrastructure and Software Solution projects. Dealing with budgets ranging from 1000 USD to 40,000,000 USD has resulted in a wide understanding of project management techniques to manage small, medium and large projects to deliver the best results possible within the set time frame and according to the allocated budget. Dealing with various customers and sponsors from different orientations and backgrounds was a great opportunity for me to learn how to manage expectations and provide a satisfactory result while managing resources effectively.

Nowadays, I am a Marketing Consultant at Telefonica Brasil, responsible for developing the IT products to complement Telecom portfolio. Previously, I have worked at HP developing the market strategy for High Availability services and at Microsoft as Enterprise Support Manager.

I am a UK based IT Professional with 20 years experience specialising in Infrastructure, Operations, Service Delivery and of course ITIL, for which I have held a Managers Certificate since January 2008. At present, I am working in the UK for Allianz as Global Head of Service Delivery where I was originally tasked with designing and implementing a new global IT support framework and new ITSM tool (service-now.com). This has been completed and I am now managing the ongoing operation as well as the expansion of services to cover more countries. In addition, I am overseeing the integration of many standard business processes into the tool (new hires, procurment etc),and planning global standards for Change, Release and SDLC which will also be implemented with the same tool.