Account/Relationship Management

I have been working in Hewlett Packard Mexico since 1996, last 10 years in Technology Services and I am business development consultant as ell as operation or business processes consultant. I teach postgraduate level about BPM, MOC ans ITSM.

<p><span style="color: #000000"><strong>I've been working for HP ES area (Enterprise Services, Outsourcing, Servie Operations) for some years: <br /></strong></span>- leading teams like Helpdesk / Server monitoring team <br />- transformation of teams to outsourced partner organsisations <br />- transformation project - implementing service design for big outsourcing deals <br />- ISO 9000 certificataion for my organisation <br />- service design for big outsourcing deals</p><p><strong>I'm interested in going forward to improve the &quot;Operations&quot; corner in the ITSM model, and doing some nice transformation projects.</strong></p>

Highly qualified IT Service Management Professional with rich experience in Consulting, Transitioning and Implementing Service Desk, Incident Management, Problem Management, Change Management and Configuration Management. CORE COMPETENCIES: • ITSM Migrations and Transition Management • ITIL Process Consulting, Implementation and Improvements • Client Relations •ITSM Operations Management • Strategic Technology Planning • Cost Control / Resource Optimization • People Management • Standards Implementation (ISO/IEC 20000) Certified ITIL V3 Foundation, Service Operations, Service Transition, Continual Service Improvement, ISO / IEC 20000 Practitioners

Have been working at HP for service management, operations management, problem management, change management, service design, transition, continous service improvements.