Switzerland
Robert Falkowitz
Posted June 23rd, 2008 by rfalkowitz
ITSM Expertise
- Auditing
- Availability Mgt
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- COBIT
- Configuration Mgt
- Continual Service Improvement
- Costing and Charging
- Distribution
- Financial Mgt
- Human Resources
- Incidence Mgt
- Operations Mgt
- Outsourcing
- Problem Mgt
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Training
- Web Services
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management
City:
Jussy
About Me:
I provide Service Management training and consultancy services through my company, Concentric Circle Consulting. I provide full life cycle support for customer programs, including auditing; planning of service, process and organizational improvements; delegation of personnel; identification and integration of tools; training and coaching - including ITIL training, training on tools usage, and training in the implementation of functions, processes and roles; management and reporting systems. All services and training are available in English or in French.
Roth Thierry
Posted June 11th, 2008 by Roth
ITSM Expertise
- Change Mgt
- Configuration Mgt
- Incidence Mgt
- ISO/IEC 20000
- Problem Mgt
- Service Design
- Training
- Web Services
ITSM Personal Interests: Availability Mgt, Capacity Mgt, ISO/IEC 20000, SLA & OLA
City:
Allschwil
Vlatka Toukalek
Posted June 11th, 2008 by Vlatka
ITSM Expertise
- Availability Mgt
- Change Mgt
- Configuration Mgt
- Incidence Mgt
- Network Mgt
- Operations Mgt
- Problem Mgt
- Service Design
- Service Operations
ITSM Personal Interests: Availability Mgt, Change, Config & Release Mgt, Continual Service Improvement, Service Design, Service Level Mgt, Service Operations, Service Strategy, SLA & OLA
City:
Geneva
About Me:
A motivated, innovative, growth-oriented engineer with 15+ years experience in positions of increasing responsibility in the areas of management of information and telecommunication systems. Core strengths include:
* Management and Leadership * Customer and Service Orientation
* Decision Making * Professional Involvement and Growth
Service Management, Portfolio Management, Programme Management, Project Management – How/Who/Why/What?
Posted May 20th, 2008 by ChrisR
19 Jun 2008 - 10:15
19 Jun 2008 - 12:15
Etc/GMT
City:
Geneva
itSMF Switzerland invites you to attend the presentation of its latest Working Group report and to participate in the ensuing debate, on the theme:
Beat Stucki
Posted May 14th, 2008 by bstucki
Christine Morisseau
Posted March 12th, 2008 by ChrisMorisseau
ITSM Expertise
ITSM Personal Interests: COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Transition
City:
Geneve
About Me:
ITIL Service Manager V2
Hansruedi Münger
Posted March 7th, 2008 by hrm
ITSM Expertise
- Business/IT Service Continuity
- Change Mgt
- Continual Service Improvement
- ISO/IEC 20000
- Operations Mgt
- Outsourcing
- Web Services
ITSM Personal Interests: Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Operations, Service Strategy, Six Sigma
City:
Zürich
Switzerland
Posted January 9th, 2008 by ChrisR
itSMF Switzerland
Rue de Berne 9
1201 Genève
Switzerland
Tel: +41 (0) 61 269 80 00
Fax: +41 (0) 61 269 80 18
E-Mail: info@itsmf.ch
Website: http://www.itsmf.ch
