Switzerland

Robert Falkowitz

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA, Software Asset Management

City: 
Jussy
About Me: 
I provide Service Management training and consultancy services through my company, Concentric Circle Consulting. I provide full life cycle support for customer programs, including auditing; planning of service, process and organizational improvements; delegation of personnel; identification and integration of tools; training and coaching - including ITIL training, training on tools usage, and training in the implementation of functions, processes and roles; management and reporting systems. All services and training are available in English or in French.

Vlatka Toukalek

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Change, Config & Release Mgt, Continual Service Improvement, Service Design, Service Level Mgt, Service Operations, Service Strategy, SLA & OLA

City: 
Geneva
About Me: 
A motivated, innovative, growth-oriented engineer with 15+ years experience in positions of increasing responsibility in the areas of management of information and telecommunication systems. Core strengths include: * Management and Leadership * Customer and Service Orientation * Decision Making * Professional Involvement and Growth

Service Management, Portfolio Management, Programme Management, Project Management – How/Who/Why/What?

19 Jun 2008 - 10:15
19 Jun 2008 - 12:15
Etc/GMT
City: 
Geneva

itSMF Switzerland invites you to attend the presentation of its latest Working Group report and to participate in the ensuing debate, on the theme:

Beat Stucki

ITSM Expertise

City: 
Langenthal

Christine Morisseau

ITSM Expertise

ITSM Personal Interests: COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Transition

City: 
Geneve
About Me: 
ITIL Service Manager V2

Switzerland

itSMF Switzerland
Rue de Berne 9
1201 Genève
Switzerland

Tel: +41 (0) 61 269 80 00
Fax: +41 (0) 61 269 80 18
E-Mail: info@itsmf.ch
Website: http://www.itsmf.ch

 

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