I'm a young vibrant person with keen interest in IT service management. Currently working as a IT Client Service Manager in a health care sector. I currently working towards completing ITIL life cycle. I have also successfully completed COBIT 5. I look forward to gain more experiance through interactions with more experianced people. I'm in the process of defining the ITIL road map for my current employer.
The itSMF South Africa Chapter is holding a Book launch, sponsored by Service-Now. The book 'An Integrated Requirements Process' is published by itSMF International.
1pm Lunch 2pm Introductions Patrick Malaperiman (Service Now) & Peter Brooks (Director itSMF South Africa) 2:15pm itSMF Update 2:20pm Book launch - Peter Brooks - two books published in February (pre-orders will be available on the day)
- Publisher: itSMF International Title: 'An Integrated Requirements Process'
IT Service Management Specialist, knowledge in Change, Configuration and Problem Management process, also have limited knowledge in Incident, SLM, Release Management, i'm aiming to be ITIL Master by next year (2013)