New Zealand
Anthea Brooking
Posted May 12th, 2008 by anthea.brooking...
ITSM Expertise
- Account/Relationship Mgt
- Auditing
- Availability Mgt
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- Configuration Mgt
- Continual Service Improvement
- Costing and Charging
- Incidence Mgt
- ISO/IEC 20000
- ITIL Qualification/Certification
- Operations Mgt
- Outsourcing
- Service Design
- Service Operations
ITSM Personal Interests: Continual Service Improvement, ISO/IEC 20000, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition
City:
Wellington
About Me:
I have worked in the Telco industry for 11 years with 5 of those years in the ICT space. My primary experience is from an Operational perspective learning from the ground up (patching thru to softchanges and copious amounts of process writing. My forte is 'getting the job done' which may mean working outside of my remit to do so, however I do enjoy a challenge and always welcome critisim/feedback/or sharing of information. I'm big on Service Improvement but get very frustrated when I dont see existing processes used but people complaining service improvement is needed. Grrr. I have also been part of a project to gain ISO20k accreditation using the ITIL framework.
PJ Duncan
Posted April 30th, 2008 by peejd
Glynn Mason
Posted March 26th, 2008 by masong
ITSM Expertise
- Account/Relationship Mgt
- Costing and Charging
- IT Governance
- Outsourcing
- Service Design
- Service Operations
- Service Transition
ITSM Personal Interests: Continual Service Improvement, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, SLA & OLA
City:
Manchester
De Wet Blaauw
Posted March 13th, 2008 by dewetb
Andrew Kelly
Posted March 5th, 2008 by kelly_secureit
The IT Skeptic: Rob England
Posted March 3rd, 2008 by ITskeptic
ITSM Expertise
- Availability Mgt
- Change Mgt
- Configuration Mgt
- Incidence Mgt
- IT Governance
- ITIL Qualification/Certification
- Operations Mgt
ITSM Personal Interests: Availability Mgt, Change, Config & Release Mgt, COBIT, ISO/IEC 20000, Service Desk Mgt, Service Level Mgt
City:
Porirua
About Me:
Best known as The IT Skeptic, gadfly to the ITIL industry.
Website:
Jenny Ellwood-Wade
Posted February 27th, 2008 by jenny.ellwood
ITSM Expertise
- Auditing
- Availability Mgt
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- Configuration Mgt
- Continual Service Improvement
- Financial Mgt
- Incidence Mgt
- ITIL Qualification/Certification
- Outsourcing
- Problem Mgt
- Service Design
- Service Operations
- Service Strategy
- Service Transition
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, SLA & OLA
City:
Auckland
Cheryl Tovizi
Posted February 15th, 2008 by tovizi
in
ITSM Expertise
ITSM Personal Interests: Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Level Mgt, Service Operations, Service Transition, SLA & OLA
City:
Christchurch, New Zealand
itSMF New Zealand Conference - ITSM in Wonderland
Posted January 18th, 2008 by ChrisR
11 May 2008 - 00:00
14 May 2008 - 23:59
Etc/GMT
URL:
City:
Wellington
The annual itSMF New Zealand Conference will take place on 11 - 14 May 2008 at the Wellington Convention Centre, and is entiitled ITSM in Wonderland - Inside Out & Outside In.
For further information please visit http://www.itsmf.org.nz/index.php?option=com_content&task=view&id=529&It...
