France

LEZCANO Jean-marc

Posted June 16th, 2008 by jmlezcano

in

ITSM Expertise

ITSM Personal Interests: Continual Service Improvement, ISO/IEC 20000, Service Strategy

City:

BLAGNAC

About Me:

ItSMF France foundator, board member Quality Manager at SOGETI

Laurent ABEL

Posted May 16th, 2008 by fablexo

in

ITSM Expertise

ITIL Qualification/Certification

ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, SLA & OLA

City:

METZ

About Me:

Customers service focused due to 10 years driven by the "HP way" education as Customer Support Engineer. IT service manager since 2007.

Reza SALAHI

Posted May 10th, 2008 by rsalahi

in

ITSM Expertise

ITSM Personal Interests: Service Design, Service Strategy, SLA & OLA

City:

Paris

About Me:

IT specialist since 1990.

Yvonne Auberlet

Posted May 8th, 2008 by Yvonne Auberlet

in

ITSM Expertise

Configuration Mgt

ITSM Personal Interests: Service Desk Mgt

City:

Courtableuf

About Me:

Ingénieur en organisation et docteur en Economie et Administration d'Entreprises, j'interviens dans les entreprises pour analyser le fonctionnement, recueuillir les savoir-faire, proposer de nouveaux modes d'organisation, et mettre en place des outils de prévisions stratégiques et de pilotage opérationnel. Nous avons développé un simulateur de scénarios du futur

Website:

Cadev Interactive