Egypt
wael emam
Posted June 29th, 2008 by wael.emam
ITSM Expertise
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, Service Design, Service Operations, Service Transition
City:
Cairo
Khaled Elshabrawy
Posted June 23rd, 2008 by khaled_elshabrawy
ITSM Expertise
- Account/Relationship Mgt
- Availability Mgt
- Capacity Mgt
- Change Mgt
- COBIT
- Incidence Mgt
- ISO/IEC 20000
- IT Governance
- Operations Mgt
- Service Design
- Service Operations
- Service Transition
- Six Sigma
- Training
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition, Six Sigma, SLA & OLA
City:
Cairo
Kamel Mostafa
Posted June 17th, 2008 by kimotemo
Amr Omar
Posted June 8th, 2008 by Amr_Omar
Hosam Othman
Posted May 27th, 2008 by hothman
ITSM Expertise
ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition
City:
cairo
About Me:
I am a CISA, OCA, and ITIL, and concerned in IT governance
Mahmoud H Hamouda
Posted May 26th, 2008 by h.mahmod
ITSM Expertise
ITSM Personal Interests: Change, Config & Release Mgt, Continual Service Improvement, Service Transition, Six Sigma
City:
Giza
About Me:
Mahmoud Hussein Hamouda
37 Dr.Mohamed Nagi st. El Motamiz, 6th of October city, Giza, Egypt, Post code: 12573
E-mail:h_mahmod@hotmail.com h.mahmod@gmail.com
Mobile number: 0114444231
PERSONAL DATA
• Date of Birth: 04 Apr 1983
• Place of Birth: Giza, Egypt
• Marital Status: Married
• Military Status: Exempted
• Driving License: Valid
QUALIFICATIONS
• University Degree: Bachelor of Communications and Electronics Engineering.
• University: Akhbar el Yom Academy.
• Graduation Year: 2005.
• Graduation Project: Ultra Wideband Antenna design and implementation using Genetic Algorithm.
• Graduation Project Description: Design and manufacturing of planer monopole, loaded 2D wire and loaded 3D wire antennas. Working in the frequency band from 3GHz to 10GHz with an Omni-direction radiation pattern, by using the Genetic Algorithm analysis to choose the best design.
• Project Grade: Excellent.
• Last Year Grade: Very good.
• Total Grade: Good
JOB EXPERIENCE
Title: Data Integrity and Quality Control Specialist March 2006/Current
Orange Business Services / Service: Asset and Configuration Managment
The Goal of Configuration Management is to provide a logical model for IT infrastructure by identifying, controlling, maintaining and verifying the versions of all configuration items in existence.
JOB Role:
• Manage a number of projects to determine the source of Data integrity errors, in the Configuration Management Database.
• Over look all process issues that may cause the data errors, and implement ways to control this processes.
• Work Closely with the Customer Service Delivery regional teams, billing team, Network planning and Telco Access Management to insure that we have a perfect match between Ordering, Network and Billing Audit the internal connections on a regular basis and ensure that the unused connections are deleted and their cost to the company are stopped.
Title: Field Operations and Integration Service July 2005/ March 2006
Equant/Customer Services Operation
JOB Role is to:
• Manage the installation of X.25, E1, DS3 connections installation and all related network equipment (i.e. routers, switches, modems ...etc)
• Supervising the maintenance of some of the equipment in the core room (servers, Multiplexers, etc…) , at the customer’s site, and at the PTT
• Disconnect the ceased equipment, lease work to external vendors to fix any fluty equipment.
TRAINING EXPRIANCE
• ITIL Information Technology Infrastructure Library: Preparing for the foundation certificate from the EXIN (Examination Institute for Information Science)
• Project Management Professional (PMP): exam preparation course at CEC (MENA Chapter).
• CCNA: Cisco Certified Network Associate
• Leadership for Middle Management: IBM training institute
• Creative Thinking & Problem Solving: IBM training institute
• Communication skills course: AMIDEAST training centre.
• Asynchronous Transfer Mode (ATM) Workshop: Instructor lead course at the Training Center Of Excellence (Orange training Center)
• Introduction to Six Sigma: e-learning skill soft course
• ITL Lean Sigma Overview WBT: e-learning skill soft course
• Managing Conflict, Stress, and Time: e-learning skill soft course
• Time Management: e-learning skill soft course
• Successful Management Negotiation: e-learning skill soft course
• Introduction to digital telephony and EWSD: EWSD (the Siemens exchange used in Egypt) Siemens Regional Training Institute
RELEVANT EXPERIENCE
• 2005(AUG.): One featured article in the superNEC newsletter titled Ultra Wideband Wire Antenna Design Using Genetic Algorithm.
• 2004 (summer): One month training in the sales department at EGTI.
During the training at EGTI (Egyptian German Telecommunication Industry) sales department achieved a mission goal to settle down the debts between Telecom Egypt and EGTI (on paper).
• 2003 (summer): One month training in the Egyptian Radio and Television Union (ERTU).
• Reporter (2001): Journalist reporter/Technical translator at Akhbar El Sayarat Magazine.
KEY QUALIFICATIONS
• Good knowledge and understanding of the Capability Maturity Model Integration (CMMI).
• Computer skills: Microsoft Office (Word, Excel, Access, Power point) advanced knowledge, MS Projects basic knowledge, adobe Photo shops, SuperNEC (Antenna design), Orcade (Electronics circuits) and VHDL (Digital circuits)
Ahmed Abdel Rashid Hussein
Posted May 22nd, 2008 by ahmed.hussein
ITSM Expertise
- Availability Mgt
- Business/IT Service Continuity
- Capacity Mgt
- Change Mgt
- Configuration Mgt
- Continual Service Improvement
- Costing and Charging
- Financial Mgt
- Incidence Mgt
- IT Governance
- ITIL Qualification/Certification
- Network Mgt
- Operations Mgt
- Problem Mgt
- Service Design
- Service Operations
- Service Strategy
- Service Transition
- Training
ITSM Personal Interests: COBIT, Continual Service Improvement, ISO/IEC 20000, Service Design, Service Operations, Service Strategy, Service Transition
City:
Cairo
MohamedMoheb
Posted May 21st, 2008 by Mohamed_Moheb
ITSM Expertise
ITSM Personal Interests: Service Level Mgt
City:
6th Oct.
About Me:
I’m Mohamed Moheb, Networking Services Manager at Raya IT