Egypt

wael emam

Kamel Mostafa

ITSM Expertise

ITSM Personal Interests: Service Level Mgt

City: 
Cairo

Ahmed Fayek

City: 
Cairo

Amr Omar

ITSM Expertise

ITSM Personal Interests: Service Operations

City: 
Cairo

Basem

City: 
Cairo

Hosam Othman

ITSM Expertise

ITSM Personal Interests: Availability Mgt, Capacity Mgt, Change, Config & Release Mgt, COBIT, Continual Service Improvement, Service Desk Mgt, Service Level Mgt, Service Operations, Service Strategy, Service Transition

City: 
cairo
About Me: 
I am a CISA, OCA, and ITIL, and concerned in IT governance

Mahmoud H Hamouda

ITSM Expertise

ITSM Personal Interests: Change, Config & Release Mgt, Continual Service Improvement, Service Transition, Six Sigma

City: 
Giza
About Me: 
Mahmoud Hussein Hamouda 37 Dr.Mohamed Nagi st. El Motamiz, 6th of October city, Giza, Egypt, Post code: 12573 E-mail:h_mahmod@hotmail.com h.mahmod@gmail.com Mobile number: 0114444231 PERSONAL DATA • Date of Birth: 04 Apr 1983 • Place of Birth: Giza, Egypt • Marital Status: Married • Military Status: Exempted • Driving License: Valid QUALIFICATIONS • University Degree: Bachelor of Communications and Electronics Engineering. • University: Akhbar el Yom Academy. • Graduation Year: 2005. • Graduation Project: Ultra Wideband Antenna design and implementation using Genetic Algorithm. • Graduation Project Description: Design and manufacturing of planer monopole, loaded 2D wire and loaded 3D wire antennas. Working in the frequency band from 3GHz to 10GHz with an Omni-direction radiation pattern, by using the Genetic Algorithm analysis to choose the best design. • Project Grade: Excellent. • Last Year Grade: Very good. • Total Grade: Good JOB EXPERIENCE Title: Data Integrity and Quality Control Specialist March 2006/Current Orange Business Services / Service: Asset and Configuration Managment The Goal of Configuration Management is to provide a logical model for IT infrastructure by identifying, controlling, maintaining and verifying the versions of all configuration items in existence. JOB Role: • Manage a number of projects to determine the source of Data integrity errors, in the Configuration Management Database. • Over look all process issues that may cause the data errors, and implement ways to control this processes. • Work Closely with the Customer Service Delivery regional teams, billing team, Network planning and Telco Access Management to insure that we have a perfect match between Ordering, Network and Billing Audit the internal connections on a regular basis and ensure that the unused connections are deleted and their cost to the company are stopped. Title: Field Operations and Integration Service July 2005/ March 2006 Equant/Customer Services Operation JOB Role is to: • Manage the installation of X.25, E1, DS3 connections installation and all related network equipment (i.e. routers, switches, modems ...etc) • Supervising the maintenance of some of the equipment in the core room (servers, Multiplexers, etc…) , at the customer’s site, and at the PTT • Disconnect the ceased equipment, lease work to external vendors to fix any fluty equipment. TRAINING EXPRIANCE • ITIL Information Technology Infrastructure Library: Preparing for the foundation certificate from the EXIN (Examination Institute for Information Science) • Project Management Professional (PMP): exam preparation course at CEC (MENA Chapter). • CCNA: Cisco Certified Network Associate • Leadership for Middle Management: IBM training institute • Creative Thinking & Problem Solving: IBM training institute • Communication skills course: AMIDEAST training centre. • Asynchronous Transfer Mode (ATM) Workshop: Instructor lead course at the Training Center Of Excellence (Orange training Center) • Introduction to Six Sigma: e-learning skill soft course • ITL Lean Sigma Overview WBT: e-learning skill soft course • Managing Conflict, Stress, and Time: e-learning skill soft course • Time Management: e-learning skill soft course • Successful Management Negotiation: e-learning skill soft course • Introduction to digital telephony and EWSD: EWSD (the Siemens exchange used in Egypt) Siemens Regional Training Institute RELEVANT EXPERIENCE • 2005(AUG.): One featured article in the superNEC newsletter titled Ultra Wideband Wire Antenna Design Using Genetic Algorithm. • 2004 (summer): One month training in the sales department at EGTI. During the training at EGTI (Egyptian German Telecommunication Industry) sales department achieved a mission goal to settle down the debts between Telecom Egypt and EGTI (on paper). • 2003 (summer): One month training in the Egyptian Radio and Television Union (ERTU). • Reporter (2001): Journalist reporter/Technical translator at Akhbar El Sayarat Magazine. KEY QUALIFICATIONS • Good knowledge and understanding of the Capability Maturity Model Integration (CMMI). • Computer skills: Microsoft Office (Word, Excel, Access, Power point) advanced knowledge, MS Projects basic knowledge, adobe Photo shops, SuperNEC (Antenna design), Orcade (Electronics circuits) and VHDL (Digital circuits)

MohamedMoheb

ITSM Expertise

ITSM Personal Interests: Service Level Mgt

City: 
6th Oct.
About Me: 
I’m Mohamed Moheb, Networking Services Manager at Raya IT
Syndicate content