Costa Rica

Industrial Engineer, dedicated to process redesign and evaluation, experience in customer service process, logistic services and IT service management. Used to deploy and manage projects in different scales in areas previously named in addition of Organizational Design and HHRR change management.

<p>I am working for Bank of America as IT Ops Unit Manager, System Engineer graduated (1999 Class) of Universidad Nacional located in Costa Rica, I had the opportunity to enjoy ITIL best practices area since December 2000 (10 years in ITIL world), I achieved three difference certifications on this field: ITIL V2 Foundations and ITIL  V2 Practitioner Incident and Problem (IPSR) and ISO 20000 Internal Auditor. My professional objective is to continue to grow on ITIL area and share my knowledge with IT community through our new chapter in Costa Rica. I am working on this new chapter formalization with Olivier Jara Phillips and our goal is to formalize it during this year 2010. My personal email is <a href="mailto:rigo_g@yahoo.com">rigo_g@yahoo.com</a> and mobile phone +506 8915-1292. Part of my personal objectives for this year is to achieve ITIL V2 Manager certification and follow ITIL trainer path. If you would like to share experiences on this area feel free to contact me.</p><p>Previous International experience: PricewaterhouseCoopers, Procter &amp; Gamble, IBM, &amp; HP.</p>

work at a telecommunications company and studied computer science engineering

I am is an ITIL V3 certified professional with over five and half years of experience in Production Management (ITIL streams) which includes, Incident Management, Problem Management, Change Management and Release Management. I have been involved with Production Management roles for Global Leaders like, Unilever, Morgan Stanley, The Nielsen Company, etc.