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ITIL V3 Foundation Certified and experienced Change Manager within a large and complex IT environment consisting of several business critical systems and state of the art IT Infrastructure. Successful administrator of wide ranges of IT Systems that include telecom billing system, change managemen system, MOSS 2007, SQL server, IIS etc. Professional developer having in-depth knowledge of OOP, AOP, IoC, Design Pattern, SDLC with the ability to develop various tools and web application & service in Java, C++, C#, JSP, PHP. ASP and ASP.Net. Gained extensive knowledge about IT Governance through designing and developing IT Governance Framework using MIT Input-Decision Matrix. Prepared 3 IT Stategy for a large telecom company. Got exposure to IT Audit and SOX compliance by performing single point of contact from IT end. Effective communicator with internal and external stakeholders and familiar with preparing & maintaining SLAs, OLAs and contracts. Keen to learn new technologies and interested in IT Service Management arena.

11+ years experience in Designing Server Architecture, Designing Infrastructure from Messaging, Security and Collaboration suites to Business Continuity Planning including deployment lead with academic qualifications MS in computer science.

I am is an ITIL V3 certified professional with over five and half years of experience in Production Management (ITIL streams) which includes, Incident Management, Problem Management, Change Management and Release Management. I have been involved with Production Management roles for Global Leaders like, Unilever, Morgan Stanley, The Nielsen Company, etc.