Qualifications
Qualification of professionals in IT Service Management (ITSM) is of increasing importance to organizations and individual professionals. Many organizations wish for their staff both to speak a common language and to have common qualifications, regardless of where the individuals may reside or where the qualification is gained.
About Official ITIL® Website
The Best Management Practice hosts the Official ITIL website which is a resource for information about Qualifications, Publications and other related areas
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance.
ITIL has in May 2007 undergone a major and important refresh project with the release of ITIL V3. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
For Further details and the latest News please visit the Official ITIL® Website
International Qualifications & Certifications ESC (IQC)
The objective of itSMF International is to promote Service Management worldwide, by means of supporting the local itSMF chapters; itSMF International, through its qualifications and certifications activities, will promote a clear and unambiguous information source to support IT Service Management. itSMF International will therefore develop and promote qualifications and certifications that support this global perspective.
itSMF International requires a body to monitor, support and enhance Service Management qualification and certification schemes that meet these requirements.
Therefore itSMF International will create an International Qualifications and Certification Executive Sub Committee (IQaC) that will review the appropriateness and quality of all Service Management qualification and certification schemes, especially those related to ITIL® and ISO/IEC 20000 and make recommendations to the relevant controlling bodies.
The principal purpose of the IQaC is to support and influence the development and consistency of any qualifications and
certifications within the field of IT Service Management, in particular ITIL® and ISO/IEC 20000 on worldwide basis. Specifically, the IQaC provides the focal point for itSMF members to take an active role in monitoring of quality and consistency on an internationally co-coordinated basis.
ISO/IEC 20000 Certification
ITIL Examination Institutes
Official professional qualifications based on ITIL are offered by Examination Institutes. An Examination Institute (EI) is an
organisation accredited by APMG through the ITIL Qualifications Board. EIs are permitted to operate an ITIL examination scheme through a network of Accredited Training Organisations, and Accredited Trainers with Accredited materials.
The Examination Institutes are:
APMG-UK
APMG specialise in the accreditation and certification of organisations, processes and people. APMG are an ITIL Examination Institute, who offer global accreditation and examination services for training providers.
Contact Details:
Number 12
The Valley Business Centre
Gordon Road
High Wycombe
Buckinghamshire
HP13 6EQ
Tel: +44 (0) 1494 452 450
Email: - servicedesk@apmg-uk.com
EXIN
The Examination Institute for Information Science in the Netherlands (EXIN) is a global, independent IT examination provider. EXIN establishes educational requirements and develops and organises examinations and learning tracks in the field of IT.
Contact Details:
Examination Institute for Information Science
Office Building Janssoenborch, Hoog Catharijne
Godebaldkwartier 365, 3511 DT UTRECHT
The Netherlands
Tel: +31 30 234 48 25
E-mail: info@exin-exams.com
ISEB
The Information Systems Examination Board (ISEB) is a wholly owned subsidiary of the British Computer Society. The ISEB provides industry recognised qualifications that measure competence, ability and performance in many areas of IT, including ITIL.
Contact Details:
Tel: + 44 (0)1793 417655
Email: isebenq@hq.bcs.org.uk
LCS
Loyalist Certification Services (LCS) is a premier deliverer of ITIL certification exams in North America.
Contact Details:
Tel: +1-613-969-1707 (Canada and International)
Tel: +1-866-296-2272 LCMS - HELPDESK
E-Mail: lcsservicedesk@loyalistc.on.ca
DANSK IT
With more than 6.000 members DANSK IT is a leading interest organization for IT-professionals in Denmark. The core activities evolve around member networks, conferences, courses, certification programmes and IT political advice to the DK Government and its agencies. Founded in 1958 DANSK IT is among the first IT societies in the world.
Contact Details:
DANSK IT
Bredgade 25 A
1260 København K
Denmark
Tel: +45 33 11 15 60
E-Mail:dansk-it@dansk-it.dk
DF Certifiering AB
DF Certifiering AB (DFC), is a wholly owned subsidiary to Dataföreningen i Sverige, the Swedish Computer Society with 26 000 IT-professionals as members in Sweden. DFC's role is to give accreditation to training providers and certify IT. DFC also provide products in the field of Information Security and self assessing tests for e-Citizens.
DF Certifiering AB
St Göransgatan 84
112 38 Stockholm
Tel: +46 8 587 434 00
Fax +46 8 587 434 60
Email: cert@dfs.se
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